Culture – Page 2 – mardihumphreys.com

This is How We Role

Does leading people scare you? Good. It means you care. The best leaders want the people in their charge to succeed. How can you achieve that? Model learning, networking, and resilience; like these women.

Learning: Katherine Johnson

You probably know her from the movie Hidden Figures. Katherine has been a brilliant mathematician since she was 13 years old. In 1939, she was the lone female of only three black students permitted to attend the graduate program in mathematics at West Virginia University. She began work at Langley Memorial Aeronautical Laboratory in 1953, where she was the only one John Glenn trusted to calculate the trajectory of his orbital flight around the earth. She is the author/co-author of 26 research reports. She cites helping synch Project Apollo’s Lunar Lander with the moon-orbiting Command and Service Module as her most important contribution to space exploration.

You may not be a STEM rockstar like Katherine, but you can build on your strengths and use them to inspire your team. Do you like to communicate? Is your delivery clear and concise? If your colleagues’ eyes glaze over when you present in meetings, maybe it’s time for a refresher on communication best practices.

Networking: Judy Robinett

Judy is “the woman with the titanium digital Rolodex.” She’s an entrepreneur, business thought leader, author, and she was profiled in Fast Company, Huffington Post, and Forbes for her reputation as a “super connector.” Judy says quality (your level of connection with someone) beats quantity when building a powerful network and there’s a limit on how many relationships we can juggle at one time. (Spoiler alert: it’s 150.)

You may not have a titanium digital Rolodex like Judy, but you have circles of influence. Dig deeper into these relationships. Find out what networking groups one of your coworkers attends and offer to be her wingman. None of your team mates have a networking group? Identify one you’d like to attend and ask at least one colleague to join you.

Resilience: Sheryl Sandberg

Sheryl graduated from Harvard University, helped make Google a profitable company, advocates for women in business through Lean In, authored two books, and as the COO at Facebook, is one of the wealthiest women in the world. But Sheryl is criticized for preaching at working mothers to remain in the workforce (because she can afford to hire staff to work both in her office and her home), her husband died suddenly in 2015 leaving her widowed with two children, and she got blamed for Facebook’s Cambridge Analytica scandal.

You may not have to defend your decisions on a national stage like Sheryl, but you’ll face customers’ anger while you’re wounded. Dealing with unpleasant situations under difficult circumstances gives you opportunity to show your direct reports emotional intelligence in action. The next time one of your clients is upset, take a team member with you to the client’s office to talk about resolution. This earns both the client’s and team member’s respect.

A role model inspires us to set goals, gives us the tools to reach them, and celebrates us when we do. If you do that, you are both a great leader and role model.

Please share the qualities you look for in a role model in the comments section.

Time to be Thankful

Happy Thanksgiving! Work usually isn’t the first place we associate with gratitude. How would looking for opportunities to be thankful at our jobs this holiday week reinvigorate us?

“Be thankful for what you have; you’ll end up having more. If you concentrate on what you don’t have, you will never, ever have enough.” —Oprah Winfrey

We attract what we focus on. If we focus on wanting what we have, we end up content. If we focus on what we don’t have, we become a bottomless pit of want. This week, let’s look around our workplaces for quality relationships and projects we’re thankful for; then think about how we can add value to them.

“When I started counting my blessings, my whole life turned around.” —Willie Nelson

That’s not just the marijuana talking. We have more going for us than we realize. Let’s take a few minutes this week to write down five things we identify as blessings from our work. Let’s pay attention to those five blessings and see how they grow.

“Reflect upon your present blessings, of which every man has plenty; not on your past misfortunes, of which all men have some.” —Charles Dickens

This week, let’s stop dwelling on our past mistakes. We can’t change them, but we can set up triggers so we don’t make them again. Failure is just information gathering. Misfortune happens to everyone. Life is famous for throwing curveballs. All we can do is prepare for them as best we can then get up, dust ourselves off, and get back on the field.

“We must find time to stop and thank the people who make a difference in our lives.” ― John F. Kennedy

Let’s look around our workplaces and identify the teammates who make our jobs easier. Let’s make it a point this week to thank them and be specific. Did you get stuck with an angry customer on the sales floor and your coworker came over to de-escalate the situation? Thank her. Let’s build our support network by expressing our gratitude.

“What separates privilege from entitlement is gratitude.” ― Brené Brown

We didn’t get this job by ourselves. We either used our network, circle of influence, or references to get where we are. Let’s take a minute this week to send a thank-you email to the person who recommended us for this position. We wouldn’t be putting turkey on the table without them.

“Got no checkbooks, got no banks. Still I’d like to express my thanks – I’ve got the sun in the mornin’ and the moon at night.” ― Irving Berlin

Sometimes we can’t think of a single thing to be thankful for. Let’s at least be grateful for another day to go to work and make a positive difference in someone’s life.

“Be grateful for what you have and stop complaining – it bores everybody else, does you no good, and doesn’t solve any problems.” ― Zig Ziglar

Don’t hold back, Zig. Tell us what you really think. He’s harsh, but correct. Let’s exude gratitude at work this week. Maybe we can start a chain reaction of thankfulness that will make everyone’s week more pleasant.

How will you express your gratitude this week? Please share your intentions in the comments section below.

Royal Pain

Ever wonder what happens when a mean girl grows up? She becomes a Queen Bee (QB): a female leader insecure in her position who treats her female employees worse than she treats her male employees. Obsessed with maintaining her authority, she views other women as competitors and excludes them from high profile projects that could advance their careers. What does a QB act like? How do you deal with one? Short of a giant flyswatter, how do we eliminate QBs?

Beehavior (see what I did there?)

A QB:

Dismisses our ideas without discussion
Interrupts us mid-sentence
Excludes us from meetings
Chips away at our confidence (e.g., yells at us for not performing a task we weren’t aware we’re supposed to do)
Undermines us behind our backs (e.g., gossips about us to colleagues)
QBs are effective because they prey on unique female vulnerabilities men don’t usually think about (e.g., not smart enough, dressing inappropriately, too emotional, not committed to our careers because we’re mothers, etc.)

Until there are as many female leaders as male, freezing out the competition is an effective survival strategy.

Remove the Sting

A young woman starting out her career naturally looks around the organization for a successful mature woman to emulate. The chosen mentor may see this as competition and in the vein of keep your friends close and your enemies closer, actively subvert the younger woman’s efforts to advance her career. If we aspire to be leaders, we have to stand up for ourselves. Note instances where the QB treats us differently than our male coworkers and ask why. Let’s politely ask for details on our job performances and in what areas she’d like us to improve. When she gets mean, we’ll keep our composure and take her assessment respectfully. We’ll admire her work, tell her we want to be as good at our jobs as she is at hers, and ask her to share the secret of her success.

Extinction

In the good news department, this article says there aren’t as many QBs as we think. The assumption there is something in women’s genes that make us unable to get along with each other is a myth. QBs are the result of inequality and gender discrimination. Women protect our territory because we’re the non-dominant group, not because we’re women. As more women reach higher levels of management, being punished (e.g., low job performance ratings, not getting promoted) for promoting diversity by elevating other women, should decrease.

Learning to Fly

Women should mentor other women and publicly celebrate other women’s accomplishments. When a woman behaves like a man, let’s stop judging her so harshly. Let’s call both men and women out on the language they use to describe our female coworkers. For example, in a recent interview, Taylor Swift pointed out, “…A man does something, it’s strategic; a woman does the same thing, it’s calculated.” So let’s watch our mouths; no trash talking other women. People view us as women, not as professionals. Let’s use that bias to our advantage. Let’s embrace other women on our teams, work hard together, support each other, and deliver the goods. Let’s earn reputations for increasing revenue and giving excellent customer service. When we’re in positions to promote women, let’s do it. Let’s create a sisterhood of success. When women have each other’s backs, we all rise.

Have you ever experienced Queen Bee Syndrome at work? What did you do to change the relationship? Please share your story in the comments section.

There’s Nothing More Scary Than Losing Your Mind

Have you ever been gaslighted at work? The term, taken from the title of a 1938 play, refers to the process of someone slowly driving someone else crazy through psychological manipulation. It’s a specific pattern of emotional abuse and is considered workplace harassment. When it’s done by your manager, it’s very similar to Corporate Stockholm Syndrome. Since the manipulation is customized to the target, there’s no one-size-fits-all description, but here’s what gaslighting could look like coming from a coworker.

Behavior:

They consistently manipulate your perception of reality and refuse to talk about it (e.g., “I didn’t touch you inappropriately. I don’t have to listen to this.”).
They break the rules and claim you’re the one who broke them (e.g., you catch them lying and they blame you for forcing them to lie).
They withhold information you need (e.g., “The client meeting is today. Did you forget again?”).
They are ambitious, smart, critical, and have low self-esteem.
They can’t handle negative feedback, jockey for leadership positions on the team, and sabotage your work (e.g., change deadlines after you start working on the project).
They make passive aggressive comments that come off as funny.
They are charming and have great people skills.
They are office gossips; getting others to engage so they have more dirt on more coworkers.
They take credit for your ideas and when you call them on it, they say they had to tweak your idea to make it work, so it was no longer yours.

Why it happens:

They see you as competition. To get ahead, they gaslight you to make you look incompetent to management or to get you fired.
They want you to behave the way they choose while avoiding responsibility for their manipulation.
Controlling you makes them feel powerful.

Signs:

By its very nature (done slowly and sneakily), it can be hard to identify.

They make you doubt your skills, intelligence, and/or your sense of reality.
They give you backhanded compliments (e.g., “Great job on the presentation. I thought for sure you’d choke.”).
If you feel paranoid all the time (not just at work), confused (second-guessing your memory), too sensitive, overreactive, guilty, and/or depressed, you may be a victim of gaslighting.

What you should do:

Document everything; seeing the abuse in words helps you decide if gaslighting is actually happening (i.e., you are not imagining it) and it gives you proof to take to HR if you choose to.
Keep gaslighting emails they sent you in a folder under your inbox and forward them to your private email account, so you have a backup. If your company has access to your work email, just keep the evidence in your private email account.
Write down descriptions of inappropriate interactions as soon as they happen before you forget what was said, done, and where it happened. Email these documents to both your work and private accounts so they will be time and date stamped.
Ask your coworkers if it’s happening to them too. If so, ask them to document their interactions also. HR is more likely to believe you if you can prove the gaslighter is treating coworkers the same way they’re treating you.
When meeting with the gaslighter, have at least one other person in the meeting to verify what was said.
Call the gaslighter out on their behavior and words. Know your worth and expertise and hold your boundaries.
Remind yourself that you are smart and capable.

Please share your experience of being gaslighted in the comments section below.

Corporate Stockholm Syndrome is Real

While researching last week’s post, I stumbled across something I’d never heard of before: Corporate Stockholm Syndrome (CSS). It’s when an employee becomes deeply loyal to an employer who is abusive (e.g., yells at employees, expects employees to work long hours, requires employees to handle his personal errands). For a good example of this, watch the movie (or read the book), The Devil Wears Prada. Stockholm Syndrome is a phrase first coined in the 1970s to refer to a hostage who felt empathy toward her captor because even though she was abused, the captor was also the source of food, water, shelter, etc. Since a manager can also be viewed as a source of those things, when the manager is abusive, the employee experiences CSS.

1. Problems

As employees, we get a great deal of self-esteem from our jobs. This becomes problematic if our manager habitually mistreats us. An employee suffering from CSS is emotionally attached to the company and puts its needs before her own; even if that means she gets traumatized in the process. The employee is micromanaged. Her work is scrutinized and, if it displeases the manager, criticized. When she wants to advance within the company, especially to another manager’s team, her manager refuses to allow the move.

2. Symptoms

Physical: headaches, insomnia, fatigue
Mental/Emotional: fear, distrust, anger, shame, denial she’s being mistreated.
Company: the manager isolates the employee from upper management, coworkers verbally abuse each other, the company offers fringe benefits that promote loyalty to the company

3. Results

The employee is stressed out, her reputation possibly tarnished by her manager, and afraid of what will happen if she complains to Human Resources. She thinks telling someone will get back to the manager and make things worse (e.g., lose her job or not get promoted). In 2017, the Workplace Bullying Institute discovered more than 60 million employees in the US had been affected by bullying or abuse on the job. CSS is contagious. Coworkers who witness the abuse may not speak up for fear they’ll be mistreated too.

4. Solutions

It’s important to maintain healthy relationships outside of the office. Get a reality check from one of yours. Ask, “Do you see this happening?” “Is this normal?” If you’re a victim of CSS, it’s unlikely you’ll be able to change your manager’s behavior. Your best alternative is to get a new job. (That sentence makes it sound easy. I know it’s not.) Look for a company that rewards supervisors for promoting high performers. While you’re searching, take time to heal. Write down your achievements. Seek validation and encouragement from friends and family. Consider visiting a psychologist who does cognitive behavioral therapy to undo the thinking patterns created by the abuse. Be good to yourself outside of work: exercise, use a meditation app, plan something to look forward to (e.g., a concert, a vacation, the next five books you want to read). Be as good to yourself as you would be to a friend who is going through these circumstances.

Have you ever been the victim of CSS? Please share your story in the comments section below.

Balancing Act

During a conference I attended last week, we did a networking exercise similar to the Reciprocity Ring Adam Grant uses in his classes at Wharton. Most of us requested referrals, but one woman asked for tips on work-life balance. I admired her courage. We usually act like we either have it all together or wear burnout like a badge of honor. I promised to do some research. Here’s what I found.

Contributing Factors to Work-life Imbalance:

1. Household Chores

Women do more household chores than men no matter what their age, income level, workforce responsibilities, or if there are children to parent. If you’re tired of carrying the bulk of the homework, talk to your partner about traditional gender roles and work out a fair division of labor.

2. Working Remotely

If you don’t have to be on-site to do your job, working from home allows flexibility but also usually means working longer and odd hours and sets the expectation from your boss that it’s acceptable. American wages are about the same today as they were 40 years ago. Technology has produced knowledge workers, but businesses have yet to figure out how to measure their productivity. We’re still measuring it by hours on time sheets and presence in the office. So if you work remotely, you feel you have to be connected 24/7 to demonstrate productivity.

3. Your Mate’s Schedule

Women partnered to men who work long hours (50 or more per week) have significantly higher perceived stress and significantly lower work-life balance than women partnered to men who work a normal full-time week (35–49 hours).

Possible Solutions:

1. Flip the Script

Stop thinking of work as negative and home as positive. There’s nothing wrong with loving your job. It’s just that too much of a good thing still causes burnout. Alternate work schedules are becoming more common. Can you choose a schedule that allows you to balance home and work? You have to set and protect boundaries, but you would control them.

2. Embrace the Imbalance

Using time-saving hacks aren’t working any more. Imbalance is a challenge for a household where both people have jobs and no one has the exclusive responsibility to manage the home. Give each other some grace. Communicate when you have an impending work deadline signaling that your chores at home will have to wait. On the other hand, let your colleague know you will answer his email after you get home from your daughter’s basketball game.

3. Leadership

If the organization’s leaders don’t practice work-life balance, e.g., emailing at 9:00PM, calling into meetings from vacation, etc., then employees will follow suit because it shows dedication and may lead to promotion. Managers should model the behavior the company wants cultivated. Supervisors should take a lunch hour, go on vacation, and leave the office for the day at a reasonable hour. Then they should talk openly about doing all those things with their teams and encourage them to do the same.

How do you balance work with your personal life? Please share your story in the comments section below.

Increase Your Stock Value

This white paper suggests corporations that have women in C-Suite positions experience higher stock values and greater profitability than corporations whose boards are all men. This study proposes there is no physical difference between male and female brains. Both resources imply cultural bias keeps women out of boardrooms. So here we are in 2019 still banging our heads against the Glass Ceiling. What steps can we take right now to break through? One is to develop leadership presence. It’s the secret sauce to obtaining executive and senior level positions and it consists of confidence, unique voice, and physical presence.

Confidence

Research shows men apply for jobs if they meet 60% of the qualifications. Women apply if we meet 100%. When we don’t get the job, women assume we aren’t good enough to get it, and men blame external circumstances. If you work in HR, analyze your organization for diversity then filter your results through your hiring process. What can you do to attract, hire, and promote under-represented groups? (E.g., women in entry level positions taking longer to get promoted than men hired for the same position at the same time.) Make unconscious bias conscious. If your company recruits more men than women, find out why. Hiring managers tend to recruit people they like and who are like them. Does your company need more female recruiters?

Unique Voice

Research reveals when women leaders exhibit traditionally male characteristics, like decisiveness and assertion, we are perceived as bossy and aggressive. On the other hand, when female leaders display traditionally feminine characteristics like being warm and nurturing, we are perceived as incompetent. The trick is to be both warm and competent. Women don’t have to mimic men to have an influential voice, but this is a slippery slope. As LeanIn.org tweeted, “We tend to underestimate women’s performance and overestimate men’s. Women get less credit for their accomplishments and more blame for mistakes. As a result, women have to work harder than men to prove that they’re qualified.” Since women are more likely to be given leadership roles in times of crisis, we get lots of practice using our unique voices.

Physical Presence

To break through the Glass Ceiling, women must get over risk aversion. To get what we want, we have to go after it. We can acknowledge to ourselves we’re afraid, but we have to proceed. True leaders are more afraid of the status quo than of taking risk. We can start by taking up as much physical space as possible when entering a room: stand tall, sit up straight, and make eye contact. These non-verbals telegraph we’re competent contributors. Respect is earned, not given; but we can act like we expect it. We need to pay attention to women beginning employment with our companies and actively advocate for them. We should be creative, innovative, and collaborative in forming sisterhoods in our organizations. We rise and fall together.

Do you have any suggestions how women can develop leadership presence? Please share them in the comments section below.

You May be a Leader

Time for a riddle:
What’s the difference between someone who is a leader and someone who is in charge?

Answer:
Leader = one who glues a team together and gets things done
Bureaucrat = one who is titled and officially in charge

Can this be the same person? Sure. Is it always? (That’s not a riddle.) If you don’t have a managerial title, how can you tell if you’re a leader?

Leadership is simply influence and everyone has it. You probably lead something or someone whether or not you recognize it as leadership. To find out, ask yourself these 10 questions.

1. Do I live in the future?

If you look two weeks down the road, plan two steps ahead, or see what currently exists and how it could be used to create something that doesn’t yet exist, you may be a leader.

2. Do I look at current processes and imagine how they could be improved?

When a coworker says, “But this is the way we’ve always done it.” If you say, “Yeah, but what if we can find a better way?” you may be a leader.

3. Do I communicate clearly?

If you can present the overview of how to achieve the project’s deliverable, as well as the steps necessary to create it, you may be a leader.

4. Do I collect people into teams?

If you identify coworkers who share your value system, solicit their opinions on your projects, invite collaboration, and facilitate partnership, you may be a leader.

5. Do I hate waste?

If you know a teammate has an underused ability that can enhance the project, and you appeal to their sense of purpose to focus it on accelerating the project, you may be a leader.

6. Do I reproduce myself?

If you teach teammates how to do what you do thereby sharing your power and encouraging them to find theirs, you may be a leader.

7. Do I connect people?

If you meet someone at a networking event and immediately think, “How can I help this person achieve her goals?” you may be a leader.

8. Do I eliminate obstacles?

If you know what action to take to keep the project moving toward completion and do it, if you ask for forgiveness instead of seeking approval, or if you think any decision is better than no decision, you may be a leader.

9. Do I make wise choices?

If you filter decisions through your company’s mission statement, you may be a leader.

10. Do I think more about others than about me?

If your main concern is advancing the project, even if it means a coworker will outshine you, you may be a leader.

The bureaucrat has the fancy title and big salary because he is held responsible for the team’s success. The leader has influence to achieve that success. If that person is not one and the same in your workplace, follow the leader.

Do you have managers in your office who aren’t leaders? Do you have managers in your office who are leaders? Please share your observations in the comments section.

It Depends

Over coffee, a friend asked how my new job was going. I told her my trainer is a former calculus teacher, so I’ve assumed the role of student in order to communicate. She said, “Isn’t it funny how we just do that? How we instinctively alter our personalities? When in Rome…” Which made me wonder, why do we do that? It’s beyond mimicking an arm crossing, leaning in to show non-verbal agreement, or any number of behaviors that help synch us as humans. This behavior actually has a name: situationism. It’s the theory that human behavior is determined by surrounding circumstances rather than by personal qualities. I started researching situationism and it made me wonder a few things.

Do women alter behavior more than men? I didn’t find a definitive answer in my queries. If you’re curious and go searching, please let me know what you find out. I found an interesting (and unsettling) article that counsels women how to communicate with men if they are the only female on a team. If there is demand for articles like this, (and I found far more articles for being the only woman on the team than for being the only man on the team, btw) it leads me to believe women do change our behavior more than men.

Could situationism be a contributing factor to the gender wage gap? This article says the causes of the gender wage gap are female under representation in executive positions, gender discrimination on the job, and socially enforced gender roles. In meetings I’m often the only female in the room. I use gentle persuasion and ask leading questions when I’m trying to prove a point or get the team to act on my ideas. I operate on the you-catch-more-flies-with-honey-than-with-vinegar theory, when what I really want to do is say, “Hey guys, here’s the plan.” This situationism means I’m participating in the socially enforced gender role of sensitive nurturer that keeps women out of leadership positions, but I don’t think I’d succeed as often if I tried to be more dominant.

Is situationism keeping women out of C-Suite positions? Female leadership style is typically leading by example and developing talent. Male leadership is typically more command and control. Women are expected to foster and cultivate which aren’t generally viewed as leadership qualities. Men tend to take charge and try to establish dominance. When women display the aforementioned male qualities, we are viewed negatively. Often as a result of these differences, women can be excluded from out of the office bonding moments, like on the golf course for example. Being left out of informal networking opportunities denies women the chance to connect with potential mentors and/or managers who can promote us.

My friend’s observation led me to some interesting speculations. Please check out the links I’ve provided and explore for yourself. I never thought about situationism before, but it explains a lot, doesn’t it?

Have you ever morphed your personality to better communicate with your coworkers? Please share your story in the comments section.

Boxed In

When anyone asks me how old I am, I reply, “I stopped keeping track at 30.” It feels a bit defensive, but once I’m labeled as of a certain age I’m immediately put in a certain box. I’m hyper-conscious I have two strikes against me in the American workforce: I’m a woman over 35 years old. It’s harder for my tribe to get potential employers’ attention with every passing day. Some of the children who were taught to help old ladies across the street and carry old men’s groceries to their cars have grown into adult hiring managers who label anyone with a touch of grey hair as weak, forgetful, and when they’re your employees, expensive. Three examples come to mind:

1) People are considered elderly at 65 years old, but the full retirement age in America is 67. Rumor has it the retirement age will be raised to 70 pretty soon, so there are plenty of people who need to work for at least three more years and be carried on their employers’ insurance policies. These employees typically use more insurance benefits than their younger coworkers, raising the cost of premiums for all employees. But there are loads of healthy older employees positively contributing to their organization’s bottom line thanks to adopting healthy lifestyles, preventative medicine, and a mindset of perpetual learning; especially about emerging technology. We should be judged on our contributions and considered for the same opportunities as anyone else.

2) The general assumption is older workers require a higher wage. This seems to be especially apparent in the tech sector. Dan Lyons recounts his experience of getting laid off in his book, Disrupted: My Misadventure in the Startup Bubble. He was informed the company could use his salary to hire five kids out of college. But if the company is full of recent graduates, who has the experience and wisdom to guide the team? Where are the mentors? The Subject Matter Experts? These are the people who, when crisis hits, fall back on their training to carry the team and save projects. With the growing interest in encore careers, workers in their 40’s and 50’s are making more lateral moves in terms of salary. We consider benefits like flex-time, working remotely, paid time off to volunteer, and employer paid higher education, at least as important as wages when negotiating a compensation package.

3) Ageism affects everyone. We assume we’re talking about older workers, but remember when you were considered too young to do something? Like rent a car at 22 years old? If we have to be 25-35 years old to be employable in America, we’re headed for an economic crisis. Ageism comes from inside an organization. It’s systematic and terrifying.

We’ll all be in boxes eventually. Cemeteries are full of them. Can we please be judged on our accomplishments and character instead of our statistical potential to drain the company’s resources? How do we combat ageism in our companies without getting fired? I’d love to see your opinions in the comments section.