Culture – Page 8 – mardihumphreys.com

We Belong

A couple of weeks ago, I received a DM on LinkedIn from my friend, Tonya Casey, Director of Finance, Miami Valley Hospital, Dayton, Ohio. Here is the thought-provoker that she sent:

“Getting a seat at the table is not what’s important as much as WHAT happens at the table. So, when you are seeking a seat, and you are fortunate to be offered that seat, remember that WHAT is said and done is the most important thing, not the mere fact that you are physically present.” Sylvain Trepanier, DNP, RN, CENP, FAONL, FAAN, SVP, System Chief Nursing Officer at Providence

Since recent studies indicate that diverse and inclusive businesses outperform their competition by 35%, most leaders welcome the idea of diversity, equity, and inclusion (DEI) in the workplace. They even take measures to hire and form project teams of diverse employees and include a DEI session in their annual trainings. Great! Now what?

Belonging (DEIB)

Building on Dr. Syl’s quote above, what do you say and do once you are sitting at the table? Belonging is the next iteration of the DEI process. To me, this means building a community and that begins with the people who are at the table with you. Here are three ways to get started.

Communicate

If you are assigned to lead a diverse team, when you come together for a kickoff meeting, you may want to plan on not discussing the project. Instead, focus on how you will work together. A good place to start is adopting Brene Brown’s mindset. Her motto is, “I’m not here to be right, I’m here to get it right.” This attitude requires a commitment from everyone at the table to be courageous, forgiving, and vulnerable. To facilitate this, you can set ground rules for the learning moments that will inevitably happen during meetings. For example, agree on a signal, like raising an index finger, indicating a team member wants to offer gentle feedback or ask for clarification. The good news is communication builds trust. The bad news is trust takes time and attention to build.

Engage

Trust is something we assume we have from our coworkers. You know what assuming does. You don’t give someone your trust without first observing proof that they are worthy of it. Your team must offer trust to one another before they can do the actual project you’re tasked with. Building trust won’t happen in one meeting. Allow time for your team to have intentional getting-to-know-you conversations outside of the conference room. Suggest a coffee in the break room between 2-3 teammates. Encourage them to tell each other what brought them to your organization. Begin your next meeting with one teammate telling the group one thing about one coworker they had coffee with.

Nurture

Once minimum viable trust is in place, follow up is key. This is where it gets uncomfortable. As the leader, it would be wise to say out loud to everyone at the table that belonging is an investment and while it is not the responsibility of anyone at that table to educate anyone else about DEIB, are team members open to suggesting appropriate resources that can? For example, what books should we read to learn how to promote belonging?

This is obviously a bigger conversation than 500 words. Thank you Dr. Syl and Tonya for starting it.

What suggestions do you have for fostering belonging in the workplace? Please share in the comments.

Emerging Expectations

A year ago Google gave their employees access to a pay calculator that let them estimate how permanently working remotely would impact their salaries. For most workers it meant a reduction. Since then Facebook, Twitter, and Microsoft revealed similar policies. What is an employer’s justification for cutting pay if their employees work from home? Should you lower your expectations for compensation if it means you can work 100% remotely?

Employers Parry

Tech companies that have national and International workforces like Google, Facebook, and Microsoft revise an employee’s salary when the employee changes the location of their residence. For example, If the employee moves to a lower cost of living area, then their pay is reduced. Conversely, a few companies (e.g., Spotify, Reddit) raised the compensation of remote employees during the pandemic to match the salaries of their workforces that are based in New York and San Francisco. Google’s explanation for decreasing remote employee’s wages is that their compensation packages are always based on location since they pay employees top of the range for the market the employee lives in. Facebook said they had to adjust an employee’s salary to their location for accounting purposes and tax requirements. VMware and Gitlab also commented. Read more here. Companies cutting pay for working from home may be using it as a device to get employees back in the office. Maybe they think it signals a return to business as pre-pandemic usual. Maybe they feel if your manager doesn’t see you working, then you must not be. Maybe they believe physical presence boosts collaboration and innovation. These expectations need to be re-examined. We are living in a business as unusual, homing from work, videoconferencing our heads off era. Work-life integration advances both work and life.

Employees Counter-parry

Studies of productivity during the pandemic revealed that remote workers not only accomplished the same tasks as they did in the office, they also worked longer hours to do so. Employees feel like they should be paid for the work they do, not where they do it, but the majority of their managers disagree. Seventy-three percent of managers affirm that productivity was great. Their problem is, managing their remote workforce caused 69% of the managers to burnout. The study also indicates that 51% of company leaders believe employees want to return to an office and that incentives like free food and happy hours will lure them back. If employees are willing to give up promotions and wage increases to work from home, snacks are not enough of an incentive to return to an office. However, on-site childcare would be a good start.

Touché

This fencing match isn’t really about money. It’s about power. Employers have traditionally held all the power in the relationship. The pandemic gave employees a sense of agency and a means to prove they can handle it. A significant percentage of the workforce discovered that it does not make sense for them to stay in one place 9:00am-5:00pm Monday – Friday to do their jobs well. And so far nothing management has done to lure them back has changed their minds.

Would you accept a pay cut to work from home? Please share why or why not in the comments.

What Did You Expect?

Once upon a time, I worked for a manager who gave me a priority list every Monday. Then every Friday I gave him a status report which shaped his list for the following Monday. He gave me in writing what he expected over the next week, month, and quarter. I knew what he wanted and he knew what I was doing. Our expectations were aligned and we worked happily ever after. Sound like a fairy tale?

In subsequent employment, my procedure is to figure out what my manager wants and give it to them. Sometimes I’m a hit. Sometimes I’m a miscommunication. Here are a few things I’ve learned about aligning expectations with managers, teammates, and clients.

Managers

Communication is hard. Conflicts happen. These are opportunities. Even if the only upside is that your emotional intelligence gets a workout. You can only control you. You can’t control other people’s opinions of you and sometimes that stings. One of the best ways to take the stinger out is to get curious. For example, ask, “What events led to this conclusion?” “What boundary was crossed?” “Please define the non-negotiables.” The answers to these questions can reveal what your next steps should be. Maybe a different department is a better fit for you. Maybe a different company is a better fit for you. At the very least, conflict gives you better questions to ask. This data is useful because you rarely have the full scope of variables that led to the conflict.

Teammates

Everyone brings their preferences for working together to the team. You approach a project thinking you know how this is going to go, and so does everyone else. Organizations hire people for different positions, put them on a team, and expect them to get projects done. If they don’t assign and communicate roles, expectations, and how tasks should pass from one coworker to another, then how will anything get done? Throw in the fact that Plan A rarely works, and you have a mess of wrong intentions, confused roles, and misaligned expectations on your hands. To remedy this, have a kick-off meeting for each new project and ask each team member to answer these questions out loud. “What is our goal?” “What is your role in achieving it?” By the end of the meeting every member should know both their role as well as all their teammate’s roles in achieving the goal.

Clients

If you do the above with your coworkers, then satisfying the client is much easier, but it’s only part of the equation. You need to close the loop by consistently aligning your team’s expectations with your customer’s. On the team side, you can check with direct reports after giving instructions. For example, ask, “Do you have any questions?” On the client side, you can reiterate the instructions you receive. For example, “This is what I heard you say that you need from us…” You can also survey clients after a project. For example, ask, “What did you like best about the way we communicated?” “For future reference, what improvements in communication would you like us to implement?”

One wrong assumption and adverse reaction leads to another. Habitual unchecked communication fuels suspicion and negative reactions. Once this pattern is normalized, it’s hard to break. You cannot build effective working relationships without effective communication.

What is your process for aligning expectations at work? Please share in the comments.

Minor Offenses

Last week in part one of this series, we talked about how obstacles to communication can lead to misaligned expectations. This week, let’s explore how that combination can lead to criticism, envy, or grudges and what you can do to prevent them.

Criticism

Taking criticism is like being randomly pelted by Wiffle balls all day. If you let criticism get to you instead of letting it go, then you risk derailing your career instead of protecting your brand. For example, Alexander Hamilton could not tolerate having his reputation questioned. Marty McFly could not stand being called chicken. One way to ease the pain of criticism is to identify your triggers. How did you feel when you were criticized? Embarrassed? Angry? Surprised? Consider the source of the feedback. Is it from someone you respect? Or did it come from someone who gains from tearing you down? When you figure out what triggers the emotion, you can disrupt it. This is one of the handful of times I do not suggest communication as a solution. Try letting it go first. If addressing the criticism is absolutely necessary to continue working with this person, then proceed with caution. 0% emotion, 0% sarcasm, 100% statement of the facts. E.g., “I’m aware that it has always been handled this way, but let’s both present our options to our manager and let them decide.”

Envy

You don’t advertise your struggles, right? Your resume is full of your hits, not your misses. When jealous of someone else’s success, ask yourself, What did they do to achieve it? What do they have to do to keep it? Is that even what I want? For example, if a coworker received a promotion that you wanted, then make a plan to get it during the next round. Figure out how they got the promotion. Did they receive high-risk projects? Did they make their successes visible to your manager? Did they communicate their expectation of moving up to those who promote? The answers will help you define your goals. Then list what actions you have to take to achieve them. Break those down into steps. Assign each step a deadline. Determine if it is worth your T.E.A.M.

Grudges

The negative energy holding a grudge produces manifests itself in your mind (depression), body (high blood pressure), and spirit (self-esteem). A grudge begins with feeling like you were treated unfairly. Then you repeatedly relive the incident substituting what you wish you’d said or done. Carrying those thoughts around is like trying to put out a fire by throwing gasoline on it. Reset your expectations to the reality of this moment. Do something to force yourself to stay in the present and out of the past: Meditate, take a walk, pray, journal.

Your coworkers will offend you and you will offend them. Most teammates don’t realize they offended you. Some don’t care. You give someone power over you when you retain negative emotions toward them. Decide to be the only one who dictates how you feel. It is extremely difficult to make wise choices at work if you’re resentful.

How do you deflect criticism, envy and grudges at work? Please share in the comments.

Hit and Miscommunication

It’s a tale as old as time. No, not Beauty and the Beast; I’m referring to miscommunication in the workplace. Because we get so much practice at it, most of us think we are great communicators. Yet this recent study found 81% of employees reported that miscommunication happens very frequently, frequently, or occasionally. Let’s think about the quality of our workplace communication and not just when it is spoken or written. A cocked eyebrow after a coworker shares an opinion, looking at your phone during meetings, even taking longer than 24 hours to reply to an email, are all forms of communication. Here are five ways you can upgrade the quality of your communication at work.

You Have Issues

Realize you bring your personal challenges to work with you. This effects both how you receive and transmit communication. For example, if you are a nurse and had a bad commute to the hospital, then you bring that stress both to your patients and coworkers. If you are a self-aware nurse, then you take a minute at the beginning of your shift to breathe, let go of the tension, and refocus.

Perception Is Reality

The brain takes bits of information and creates a story around them. You come to believe this narrative is the truth. When the story turns negative about a conversation with a teammate, stop and think. Was his tone defensive? Was his body language aggressive? Was he looking you in the eye during your heated debate? For example, weary can present as annoyed. When you recall the difficult conversation and your thoughts drift negative, try processing your memories through the filter of assuming that everyone is doing their best. It helps your brain construct a better narrative.

I Do Not Think It Means What You Think It Means

It’s tedious in the short run, but going back to your coworker and asking for clarity will save time in the long run. It will help you figure out how to more effectively communicate with them in the future. It will let them know you see them. It may prevent future conflict. Using a format like, when you told me that, this is what I heard. I interpreted it to mean the other. Did you mean what I think you meant?

Control The Environment

Create an environment conducive to listening, speaking, and writing. If you work in an office with an open layout, then communication is inherently difficult. For example, the music piped throughout the office, a neighboring coworker’s videoconference, and the random fun facts your teammate keeps interrupting your work with are all obstacles to active listening and effective email writing. When a conversation is important to get correct, find a quiet space to talk. When an email is important to get correct, listen to white noise through your noise-cancelling earbuds.

Seek Feedback

The sooner you receive data on your job performance after a project, the better. If your manager does not hold a weekly 1:1 with you, then request those recurring meetings. Ask not only how your manager thinks you did, but also how their manager thinks you did. Positive feedback tells you that you’re on the right track. Negative feedback allows you to course correct for the next project.

How do you manage expectations at work? Please share in the comments.

Fiscal Finesse

If you work for a business, then you are either trying to bring revenue to it or cut its expenses. If you work for a non-profit, then you participate in fund-raising efforts. If you work for a government agency, then you try to spend as little of its budget as possible.

It’s a Job

Managing money isn’t the first skill we associate with motherhood, but motherhood is a job, and every job is about money. Mom has to learn how to pay for the things her baby needs (e.g., diapers, formula). She has to learn how to pay for the things her child needs (e.g., school supplies, clothes). She has to learn how to teach her teenager how to pay for the things they need (e.g., too many to list). These skills transfer to the workplace where Mom uses them to budget for her team.

Disclaimer

ICYMI, I’m not suggesting that every woman needs to have a child in order to be a good leader. I’m saying that motherhood is, by default, leadership training. In the final installment of this series, let’s look at how moms learn about handling money both for the short-term and the long-term.

Short-term Savings at Home

Everyone needs to learn how to live within their means. At home moms have extra decisions to make regarding the household budget. For example, when buying clothing for her rapidly growing toddler, must the clothes be brand new? If her child is going to outgrow their clothes in a few months, then why not thrift shop?

Short-term Savings at Work

Leaders have to learn how to stretch a dollar. At work leaders have extra decisions to make regarding the office budget. For example, when purchasing furniture for the break room, must the tables and chairs be brand new? If clients aren’t going to see them, then would refurbished or gently used tables and chairs work?

Long-term Savings at Home

Moms have to prepare their children for the future. This is not always fun. At home this may look like teaching a child delayed gratification. For example, Mom stays strong and denies her child permission to buy the $60 video game now because that money would have to come from the savings account set aside to buy her child a car in two years.

Long-term Savings at Work

Leaders have to prepare their team for the future. This is not always fun. At work this may look like teaching the team delayed gratification. For example, a leader stays strong and denies her team permission to leave work early on the Friday before a holiday weekend because there is a backlog of sales calls to follow up on. Those follow-ups could fill next week’s pipeline.

It Isn’t Really About the Money

Money isn’t really about money. It’s about what you can do when you have money and what you can’t do when you don’t. A mom learns to consider her child’s feelings when making money decisions at home. When Mom is a leader at work, she’s practiced at considering her staff’s feelings. In terms of money, motherhood teaches women to influence through vision casting not force. It trains women to learn their team members’ emotional reactions to stimuli and use them to push the team to do good work. It reminds them that the only failure is to stop trying.

How do you think motherhood prepares a woman to handle a budget at work? Please share in the comments.

SOS Emergency

Welcome to part three of the Motherhood is Leadership Training Series. Disclaimer: I’m not suggesting that every woman needs to have a child in order to be a good leader. I’m saying that motherhood is, by default, leadership training. In parts one and two we discussed how motherhood trains women to build confidence and develop their coaching skills. This week let’s examine how it inherently produces crisis managers. Take the pandemic for example. Twice as many people died of COVID-19 in countries led by men than in countries led by women and at least three of these leaders are mothers: Prime Minister Mette Frederiksen of Denmark, Prime Minister Sanna Marin of Finland, and Chancellor of Germany Angela Merkel. Let’s examine five areas of crisis management that motherhood innately teaches: plan, prevent, practice, perform, and polish.

Plan

Moms learn to keep over-the-counter children’s pain reliever, band-aids, a thermometer, etc., on hand to address their child’s middle-of-the-night health emergencies. Moms apply this principle at work by learning to keep alternative workflows on hand to address their team’s middle-of-the-project emergencies.

Prevent

Moms learn the best way to deal with a crisis is to keep it from happening. For example, at home Mom may buy a few duplicates of her toddler’s favorite T-Shirt. This makes negotiating what clothes to wear easier. At work Mom may share feedback with the team regarding what the client liked about their last campaign. This makes achieving the tone of the next campaign easier.

Practice

Moms learn that practicing what to do in a crisis when there isn’t one allows people to fall back on their training. For example, Mom may hold monthly fire drills to teach her child how to get out of the house in case of a real fire. At work, Mom may occasionally ask a team member for a last minute report to train them what to do if the CEO asks for a similar report while Mom is on vacation.

Perform

Moms learn how to execute the crisis procedure effectively. Each child has a different asset. For example, maybe one child is an athlete, another is an artist, etc. This gives Mom clues as to how to motivate them and boost their self-confidence during a crisis. Each employee has a different asset. At work, Mom identifies each team member’s talent. For example, maybe one staff member is good at calming an upset customer, another is good at spotting accounting errors. Mom knows how to appropriately assign tasks to motivate them and boost their self-confidence in a crisis.

Polish

Moms learn from mistakes. They constantly ask themselves whether or not they are doing a good job. They question: What can I do to be better prepared next time? At work, Mom holds post-event reviews to allow the team to vent, but not complain. Then incorporates the feedback to be better prepared for the next crisis.

Some keys to crisis management? Be gracious and empathic. Listen more than talk. Work together to solve problems both at home and at work.

Do you agree with this sentence? Proper planning prevents poor performance. Please tell us why or why not in the comments.

Put Me in Coach

Last week we looked at how women build confidence when they become mothers and how that skill transfers to leadership at work. I’m not suggesting that every woman needs to have a child in order to be a good leader. I’m saying that motherhood is, by default, leadership training. Here in Part Two, let’s examine how motherhood trains moms to become coaches and how that set of skills makes them influential leaders at work.

Moms learn that their children all react differently to the same situation. Managers learn that the members of their teams respond differently to the same situation. For example, at home when Mom says to her two children, “Let’s go to the library.” One child may jump off the couch and the other may refuse to budge. At work when Manager says to her two employees, “Let’s go to the conference.” One coworker may start registering and the other may start making excuses for why they can’t go. In both of these situations, the people need a coach to inspire, encourage, and motivate them.

Inspire

A mom models the way she wants her child to behave. If a child sees Mom celebrating successes both big and small, asking questions instead of blaming, and managing inconveniences with a positive attitude, then that child is inspired to act the way Mom does when they find themselves in similar situations. A mom who is a leader in the workplace operates the same way. For example, a leader gives her direct report credit for a job well done in front of the CEO. A leader asks an individual contributor why the deadline was missed instead of blaming them for missing it. A leader responds to a complaint by assuring the client that they are heard and working through lunch with her staff to rectify the situation.

Encourage

A mom helps her child achieve goals. She learns to recognize when more training is necessary versus when it is time to gently push her child to accomplish a task on their own. A mom who leads in the workplace believes her team can accomplish their goals. She supports their efforts whether they need mentoring or monitoring and guides each team member accordingly.

Motivate

A mom uses what is important to her child as incentive. For example, Mom at home may say, “If you finish your homework now, then you can spend an extra thirty minutes playing Forza Horizon 4.” This same mom will use that skill to learn what is important to her direct reports. At work she may say, “If you work on Independence Day, you can have July 5th off with pay as compensation.” In both scenarios, everyone feels like they were treated fairly.

Inspiring, encouraging, and motivating require the capability to delay gratification. Moms labor for years to raise a child. There is no guarantee that child will learn what Mom is teaching and use it to become a productive member of society. Day after day moms model respect, positivity, and, hope. These are attributes every coach should have. A woman who can do that at home is an effective leader in any workplace.

Does your organization have people who are recognized, or unrecognized, as coaches? How many of them are moms? Please share what they do that makes you think of them as coaches in the comments.

Transferable Skills

My mom’s birthday is this week. When I think about celebrating her, the usual motherly attributes come to mind. She is kind, supportive, available, etc. But none of those characteristics are number one on my list. The first thing I remember about growing up with my mother is leadership. Now, maybe that’s because leadership is always on my mind, but hear, er, read me out. A woman who chooses to raise a child is one of the first people to lead that child. Mothers teach how to eat, speak, walk, etc. When raising a child, a mother must learn skills that, coincidentally, make her an effective leader in the workforce. I’m not suggesting that every woman needs to have a child in order to be a good leader. I’m saying that motherhood is, by default, leadership training.

For the next month, we’ll examine some of the leadership skills a woman cultivates when she becomes a mother. In part one of this series, let’s look at how developing confidence through raising a child produces a confident leader in the workforce. Moms learn what works best for their families through trial and error. This gives them confidence to rely on their instincts in similar situations at work.

Flexibility

A mom must adapt to the circumstances and situations around her. For example, she is up every two hours during the night to comfort her child. The next day she is at work giving a presentation. Being flexible also fosters a growth mindset which is critical both for raising children and for leading coworkers. When a mom trains her child to be a life-longer learner, the child believes they can train to do whatever interests them. When a manager who happens to be a mom arranges upskilling for her staff, they believe they have the capacity to learn, unlearn, and relearn hard-skills like computer languages.

Analysis

A mom must make rational decisions for her child’s physical, emotional, and mental health. When researching options, she filters information through that lens. She collects feedback employing the scientific method: who, what, when, where, why, and how. She customizes that knowledge, data, and opinion to build a plan unique to her child. A mom in the workplace can apply this process when she decides what project to assign to which of her employees.

Juggling

A mom handles multiple tasks simultaneously. This requires her to learn how to determine what is important and what isn’t. Once she decides what tasks are important, then she can prioritize them. After that, she can organize multiple resources to accomplish what needs done. At home this may look like packing the same meal for both her and her child’s lunch because she is crunched for time. At work this may look like pulling certain team members from their work to contribute to a last-minute presentation requested by a client. This level of organizational dexterity builds trust with both children and coworkers.

What other aspects of motherhood do you think builds the confidence necessary to be an effective leader in the workplace? Please share in the comments.

Treat Me Right

I published this article about The Platinum Rule (TPR) over a year ago. The response I keep receiving merits a part two. As a refresher, you’ve probably heard of The Golden Rule (TGR). It says, “Treat others the way you want to be treated.” The next progression of this philosophy is The Platinum Rule (TPR). It says, “Treat others the way they want to be treated.” For example, if I followed TGR, I’d never give anyone a gift card to a restaurant because I don’t want to receive gift cards to restaurants. (Eating at restaurants is a minefield for this diabetic.) Following TPR, if my goal is to celebrate someone, then I should give them something they like, no matter how I feel about it.

In his book, How to Win Friends and Influence People, Dale Carnegie wrote, “Personally I am very fond of strawberries and cream, but I have found that for some strange reason, fish prefer worms. So when I went fishing, I didn’t think about what I wanted. I thought about what they wanted. I didn’t bait the hook with strawberries and cream. Rather, I dangled a worm or grasshopper in front of the fish and said: ‘Wouldn’t you like to have that?’”

Culture Creator

Employers would be wise to apply Mr. Carnegie’s logic to their workforce. In this movement dubbed The Great Resignation, we have moved on to the Great Reevaluation. The workforce is thinking really hard about the priority their jobs have in their lives. If they are currently dissatisfied with their situation, there are plenty of options from which to choose. The need for employees is so desperate that if employers want to both attract talent and retain it, they’d be wise to consider TPR instead of TGR. For example, if you are a Founder/CEO/President of a small business, then no one loves that company more than you do. It is on your mind 24/7/365. As the leader, your example sets the culture of your company. If you send emails at 10:07PM, then the employee who receives it thinks they have to get out of bed and respond. If you call from your car while dropping your son off at his play rehearsal, then the employee who answers feels like they have to stop making dinner to talk to you. If you review quarterly reports during your daughter’s swim practice, then the employee you texted questioning last month’s lagging sales feels like they have to pause their workout to reply. Your behavior sets a standard of being on-call all the time. Eventually you will burn out both yourself and your workforce. Once your company has this reputation, it’s difficult both to retain current employees and hire new ones.

Lead by Example

You can say that employees don’t have to reply right away, but your behavior gives the impression that an employee who cares about career growth with your company will be responsive. Your words whisper, but your actions shout. Thinking about work is actually work. It is invisible unpaid work that you create for your employees when you habitually cross their boundaries. Define what your business hours are. Set reasonable communication boundaries for both before and after those hours. Respect those boundaries. That is an effective use of the TPR.

What does your company do to apply The Platinum Rule to employees? Please share in the comments.