Leadership – Page 7 – mardihumphreys.com

Genuine Connection

One of the most valuable resources for your professional growth is the wisdom and experience of Subject Matter Experts (SME). But approaching them requires respect and authenticity. A cold email with Can I Pick Your Brain? as the subject line makes you look lazy right off the bat. Let’s explore a strategic framework for reaching out that will lead to meaningful interactions and genuine connections.

Propose

Both you and the SME know you are asking them for a favor, so acknowledge that upfront with politeness and in-advance gratitude. For example, instead of using Can I pick your brain? as the subject line, substitute it with May I Learn from Your Experience? or May I Have Your Perspective? Then immediately after the greeting, clearly articulate why you’re reaching out. What specific insights do you want and why do you think this person can give them to you? Are you navigating a challenging project? Do you need to understand industry trends? Are you seeking career guidance? Describe their expertise that prompted you to reach out, then state what you will bring to the interaction. Emphasize the mutual benefits of connecting. For example, you can publish a post about what you learn from your conversation with them on your social media platforms and tag them. By framing the discussion as a two-way street, you position yourself as someone who values collaboration and is committed to adding value to their work.

Pregame

SMEs put content out into the world to test its resonance. Most are open to both feedback and discussion. But if your ask is vague or too open-ended, your SME won’t be able to meaningfully contribute to your development. Prepare a set of targeted questions that align with your goals and challenges. Include a couple in your cold email and request a meeting to obtain the SME’s answers. Set a flexible deadline for your request. For example ask, “Would you have time in the next two weeks to answer those questions and, depending on your answers, maybe one or two follow up questions?” Being upfront about your intentions shows you are mindful of the SME’s time and sets the stage for a focused and productive conversation. Giving the SME time to process your request before you meet is more likely to yield actionable advice.

Prepare

Nothing conveys sincerity more than establishing you’ve done your homework. Get familiar with their background, accomplishments, and any recent contributions they’ve made to their industry. In your cold email, reference specific aspects of their work that resonate with you. Before reaching out, follow them on LinkedIn and react and/or comment on their posts. This showcases your genuine interest in their expertise and signals that you pay attention to their work. SMEs are inundated with meeting requests. Offer to meet in person, to arrange a 20 – 30 minute videoconference, or to send them an email with a list of three to five questions they can answer at their convenience. Consideration of their time increases the likelihood of a positive response. It takes practice and follow up, but mastering the art of seeking advice from SMEs can be a game-changer in your professional journey.

Do you seek advice from strangers you admire? How do you ask them for it? Please share in the comments.

Your Top 12

Thank you for spending 2023 with me! As we begin a new year together, here are the top three articles in each category: Time, Energy, Attention, and Money (T.E.A.M.), based on the most views.

Time

Energy

Attention

Money

I appreciate you discussing these topics with me in 2023. I hope you found them useful. There are more in store for 2024!

What decisions around time, energy, attention, and money are you facing in the new year? Please share in the comments.

The Catch

Here in the technology space there is a lot of murmuring around unlimited Paid Time Off (PTO) as an employment benefit. As of October 1, 2023, 43.16% of job listings in the technology sector offered unlimited PTO. Is it the answer to better work-life integration and increased job satisfaction?

Employers

Productivity: You want to enhance employee well-being, but unlimited PTO inherently carries the risk of abuse. A sudden surge in leave requests can halt delivery on a contract. Traditional PTO policies provide structure for you to manage workloads effectively. With unlimited PTO, how do you both anticipate and mitigate potential gaps in staffing? How does this unpredictability affect project timelines?

Policy: The absence of a clear legal framework can lead to potential disputes with your workforce. The United States does not legally require paid time off for workers, so it is a business expense for companies that offer PTO to employees. Unlimited PTO must have an expiration date so you can budget. Many states expect businesses to pay out earned time off when an employee leaves the organization. In August, CBS News reported that American companies are carrying about $224 billion in liability for employees’ unused PTO. If employees are not earning PTO, then companies do not have to pay them for what they do not use. How will you address employees’ expectations of getting paid for unused unlimited PTO?

Employees

Panic: How do you know how much time off is too much? Last March, Forbes found that employees with unlimited PTO only take 10 days off annually. Why? Fear, too much work to do, and pressure from their managers because of the timing. When employers do not have rules around PTO, every request is a negotiation and instead of a contractual term of employment, time off becomes a moral issue. Can the company afford to pay you to not work? If your manager thinks you take too much time off, does that negatively impact your next promotion?

Peers: You may feel compelled to match your teams’ work habits. But accumulating significant amounts of unused time off can lead to burnout. Do your coworkers grumble about filling in for you? Will you be labeled a slacker if you take extended time off?

Both

Expectations: The goal is to balance the employer’s need for productivity and the employee’s desire for flexibility. Establish transparent guidelines outlining expectations for both individual contributors and managers. Clearly communicate that taking time off is not only acceptable but also encouraged for maintaining healthy boundaries.

Check-In: Schedule regular check-ins to assess workloads, stress levels, and job satisfaction. Encourage open communication between teams and managers to address concerns and prevent burnout.

Train: Equip managers and individual contributors to effectively navigate the challenges of unlimited PTO policies. Help supervisors acquire skills to manage workloads, plan for time-off coverage, and create an environment that values both productivity and employee well-being. Clearly communicate unlimited PTO policies to your workforce.

Adjust: Conduct periodic reviews of the unlimited PTO policy to assess its impact on productivity and employee satisfaction. Employers need to be willing to continuously improve the policy based on employee feedback and changing organizational needs.

While unlimited PTO seems like a perfect solution to work-life integration, it comes with its own set of challenges. Striking the right balance between flexibility and productivity requires thoughtful implementation, clear communication, and a commitment from both employers and employees to make it work.

Does your organization offer unlimited PTO? Please share your experience using it in the comments.

Prognostications

The workforce spent 2023 dealing with disruptions. Unions on strike, the influence of ArtIficial Intelligence (AI), mass layoffs, and too many more to list here. Relationships between employers and employees can be challenging under the best conditions. Throw in a wrinkle like negotiating remote/hybrid business models and soon you are managing change more than you are serving customers. With 2024 rapidly approaching, what issues should you pay attention to?

Remote and Hybrid

The seismic shift towards remote work that began as a temporary fix to keep businesses open during COVID-19 is here to stay.

Employers: Invest in tools that secure data and facilitate seamless collaboration across geographically dispersed teams. For example, Microsoft Teams, Slack, Basecamp, etc.

Employees: Hone your digital communication skills and set up a remote workspace conducive to this new work environment. For example, adequate lighting, a neutral background, and a quality headset for videoconferencing.

Upskilling and Reskilling

Normalize continuous learning. Technology renders some skills obsolete and creates demand for new ones faster than you think. AI is a great example.

Employers: Provide training to help your workforce collaborate effectively with AI.

Employees: Acquire a basic understanding of AI and identify ways to leverage it in your role. LinkedIn Learning has some great courses. They are free if you have a Dayton Metro Library card.

And don’t forget the importance of soft skills, or what I like to call, power skills.

Employers: Positively reinforce qualities like emotional intelligence, adaptability, empathy, and effective communication in your workforce.

Employees: Develop those power skills mentioned above. They will enhance your individual performance and make your work environment more positive and collaborative.

DEIB

Diversity, equity, inclusion, and belonging (DEIB) are no longer just buzzwords. They are critical components of a thriving workplace.

Employers: Prioritize DEIB initiatives. They not only foster a culture of innovation in your organization, they also help you reach new customers.

Employees: Volunteer to be on project teams whose members do not look like you.

Well-being

There is a link between a healthy, engaged workforce and overall business success.

Employers: Offer initiatives like mental health support, flexible work hours, and wellness programs in your employee benefits package.

Employees: If your employer does not offer such initiatives, then prioritize work-life integration, set boundaries, and communicate openly to your manager about your well-being.

Gig Economy

You know the gig economy is a thing when the IRS has a Gig Economy Tax Center page on its website. Understanding how to navigate and thrive in the gig economy is a valuable skill for both employers and employees.

Employers: Tap into the gig economy to access specialized skills on a project by project basis.

Employees: Embrace the freedom and autonomy it affords and check the employee handbook for the rules around moonlighting.

Ethics

Corporate social responsibility and environmental sustainability are no longer optional. Employees are increasingly seeking employers who align with their values and contribute positively to society.

Employers: Integrate sustainability practices into your operations to attract the talent you need.

Employees: Consider the moral and social impact of your organization’s actions. It has a direct impact on the culture of your workplace.

Technology advancements and societal changes are constants every year. A heightened awareness of the importance of a holistic approach to work is a recent transformation that will continue in 2024. The trick for both employers and employees is how to use these trends to drive success both for your organization and your team.

What 2024 trends did I miss? Please share in the comments.

Check It Off

Stand up, close your eyes, and balance on one foot for 10 seconds. Did you feel your body adjusting for the entire 10 seconds to keep you from falling over? If the constant tension of managing your time feels like balancing on one foot with your eyes closed, it helps to have a decision-making process to fall back on. Let’s explore the four Ds of time management: delete, delegate, defer, and do. How can you implement these strategies to get your urgent tasks as well as your most important tasks done?

Delete

Not every task is of equal importance, and some activities may not significantly contribute to your overall goals. By regularly purging non-essential tasks, you free up valuable time and mental bandwidth so you can focus on the more critical aspects of your work. First, identify items that are low-priority, redundant, or simply unnecessary. Then, pull out your latest job performance review and compare it to your task list. To effectively delete, ask yourself:

Would completing this task move me closer to the goals set in my latest evaluation?
Is this task aligned with my priorities?
What value does this task add to my work or the organization?
Can this task be eliminated without compromising overall productivity?

Delegate

Recognizing you can’t do everything on your own and empowering your team to handle specific tasks can significantly increase overall efficiency for the whole organization. By sharing responsibilities, both you and your team can optimize your time, energy, and attention for the tasks that require each person’s specific expertise. This practice cultivates a more productive, collaborative, and pleasant work environment. To effectively delegate:

Identify tasks that can be performed by others without compromising quality.
Assess each team member’s strengths and assign tasks that align with their skills.
Clearly communicate expectations, deadlines, and relevant details.

Defer

You want to get a task done so you can check it off your list and move on to the next but some tasks would be more efficiently done if you stop to think about them. You should take time to contemplate tasks whose results have lasting consequences on processes, people, and/or payroll. These decisions usually require multiple sources of information and/or resources that may not be at your fingertips. Deferment allows you to address tasks at optimal moments and avoid unnecessary stress for you, your team, and your organization. To effectively defer:

Evaluate the urgency and importance of each task.
Identify tasks that can be postponed without negative consequences.
Create a realistic schedule that allows margin for completing deferred tasks.

Do

Procrastination often leads to increased stress and a backlog of tasks. This hinders your overall productivity. If you promptly address tasks that can be completed in the moment, then you will prevent a workload buildup and maintain a sense of control over your responsibilities. To effectively do:

Prioritize tasks based on urgency and importance.
Set aside dedicated time for tasks that require immediate action.
Break down larger tasks into smaller, more manageable steps.

Mastering the four Ds of time management is a powerful decision-making strategy. It helps you create a more streamlined and efficient workflow and ensures your time is spent on tasks that align with your organization’s goals as well as your personal priorities.

Do you use the four Ds? Please share how in the comments.

Reimagine Compensation

The United States Internal Revenue Service defines full-time employment in terms of hours. Their standard is an average of 30 hours per week or 130 hours per month. You can sit at a desk for those hours and wait for the email notification to ding, but is that productive? If you secure a new customer over a lunch hour, do you have to work another 39 hours that week?

Tradition

Rooted in the labor movements of the 19th and early 20th centuries, the 40-hour work week was established to protect workers from exploitation, ensure work-life balance, and promote economic stability. Technology, remote and hybrid work arrangements, and a shift in how we measure productivity, makes this rigid structure unsuitable for a wide range of jobs and industries.

Transformation

Employees are increasingly prioritizing autonomy while employers are increasingly recognizing the value of results over hours logged. The result is transforming the way employees are compensated. Instead of being paid solely for the number of hours worked, employees can be compensated based on their skills, the networks they bring to the organization, and the outcomes they deliver. For example, freelancers, gig workers, and project-based contractors are compensated for completing tasks, the quality of their output, delivering specific results, and the impact on the organization’s success, rather than for a set number of hours worked. This approach aligns more closely with the idea that the value an employee provides to the organization is not solely a function of their time, but the quality and impact of their work. We talked a couple of months ago about how being busy is not a reflection of productivity. With the aid of technology, it is now easier to track and assess work progress and results, no matter where, when, or how an employee chooses to work. Key performance indicators (KPIs), project milestones, and deliverables are more significant in assessing an employee’s productivity rather than the mere number of hours spent at a desk.

Transition

In a traditional office setting, it’s easier to monitor and manage employee performance, but in the age of remote work, new methods and tools are required to maintain accountability. Here are some basics.

Trust and Flexibility: While accountability is essential, micromanaging erodes trust and hinders productivity. A results-oriented approach, where employees are given the autonomy to manage their own work, can be highly effective.
Clear Expectations: Work together to define realistic goals, deadlines, and deliverables. Then evaluate employees based on objective performance metrics like goal achievement, quality of work, and impact on the organization.
Technology and Tools: Time-tracking software, project management platforms, and communication tools are invaluable for keeping remote workers on track. Frequent check-ins, whether through video calls, phone conversations, or written updates, can help maintain both connection and accountability. These interactions allow employees to discuss progress and challenges, and receive feedback and guidance.

The demise of the 40-hour work week is not the end of structured work but a transformation that better aligns with the demands and opportunities of the modern workplace. As remote and hybrid work arrangements become more prevalent, a new model of compensation and productivity measurement emphasizing flexibility, autonomy, and results ultimately benefits both employees and employers.

If you are not paid for your time, then by what measure do you get paid? Please share in the comments.

Take the Stage

We talk a lot about mindset because it’s one of the keys to making wise choices. This week, let’s explore “main character energy” mindset. What is it? How can you use it to advance your career?

What It Is

In a play, novel, or movie, the main character is the focal point of the story. Their actions drive the plot forward. Main character energy (MCE) is seeing yourself as the central character in your life’s story. It encourages you to step into your own narrative and acknowledge that your choices and behaviors are instrumental in shaping your future. Here are some key characteristics of MCE.

Self-Aware: Main characters understand their strengths, weaknesses, and values. They use their past experiences as stepping stones for growth.
Proactive: Main characters create opportunities and take calculated risks. They realize setbacks are a part of life and bouncing back is necessary.
Change: Main characters evolve throughout their stories, adapting to new situations and growing from their experiences. They are open to change and embrace it as a chance for continuous improvement.
Purpose-Driven: Main characters have a goal, a mission, or a vision that guides their actions and decisions.
Confident: Main characters believe in themselves and their abilities, even when faced with doubt or criticism.
Accountable: Main characters don’t blame external factors. Instead, they take responsibility for both their behavior and their choices. They own their mistakes, learn from them, and use them to move forward.

How to Use It

Self-Awareness: Reflect on your strengths, weaknesses, and values. Understand what motivates you, what you’re good at, and what you’re passionate about in your career.
Initiative: Don’t wait for opportunities to come to you; create them. Seek out high-visibility projects. Build your skills with trainings that align with your goals.
Purpose: Ask yourself what you want to achieve and why it matters to you. Clarify your purpose and set clear career objectives.
Vision: Just like a main character embarks on a quest, visualize your career journey. Where do you want to be? How can you get there from where you are? Break the path down into achievable milestones.
Challenges: Use the difficulty. Instead of avoiding challenges, embrace them as opportunities to showcase your resilience and problem-solving abilities. Main characters mature throughout the story. Have a positive attitude when adapting to new situations and hold yourself accountable for your decisions and performance..
Self-esteem: When you doubt yourself, pull up your Atta Baby! file and remember your achievements. If you’re struggling, find a career coach.
Network: Main characters often rely on allies and mentors. Connect with people who can support your career journey, provide guidance, and open doors.
Celebrate: Acknowledge and celebrate your career achievements, no matter how small. Main characters draw on these recognitions to keep going.

Your career is a major plot line in your worklife story. Write it according to your vision and goals. Embrace your role as the main character and make your story matter.

How do you portray yourself to yourself in your worklife story? Please share in the comments.

Let’s Confer

Your inbox is overflowing with tempting invitations to register for conferences. Your training budget is tight to non-existent, so why should you spend money to attend a conference? Maybe you shouldn’t. What benefits would you receive? What criteria should you use to evaluate whether or not to attend a conference?

Benefits

Knowledge Sharing: The world of work is constantly evolving, and it’s crucial to keep up with the latest trends and tools in your industry. Conferences are a hub of knowledge. They offer opportunities to learn from experts through keynotes, participate in hands-on workshops with your peers, and gain insights into cutting-edge technologies from vendor demonstrations. Conferences provide a platform for you to both expand and share your knowledge.

Networking: Every industry thrives on connections and collaborations. Conferences intentionally bring together professionals, thought leaders, and peers to give you time and space to interact. Meeting like-minded individuals can lead to valuable partnerships, job opportunities, and mentoring relationships. Engaging with professionals who share your interests can provide fresh perspectives and inspire new ideas.

Advancement: Investing in a conference should be a strategic career move. Many employers view participation in conferences as a sign of commitment to professional development and growth. They can be an opportunity to present your work, which can enhance your reputation within your industry. Exposure to a wide range of concepts and specialists can open doors to new career paths and opportunities.

Inspiration: Hearing success stories, attending keynote presentations, and participating in brainstorming sessions can rekindle your passion for your work and remind you of the bigger picture. Conferences can help you stay motivated and engaged.

Criteria

Relevance: Before committing to a conference, ask yourself how it aligns with your goals. Is the event focused on a relevant topic you want to learn more about? Does the conference’s content match your professional development objectives?

Quality: Check out the schedule of speakers and breakout sessions. Are subject matter experts presenting? Look for sessions that promise valuable insights, practical knowledge, and interaction. A well-curated lineup can make a significant difference in your conference experience.

Location: Map the conference’s location. Is it in a city with convenient transportation options? Can you easily attend without disrupting your work and personal life? Sometimes, local conferences can be just as valuable as international ones.

Cost: Evaluate the cost of attendance, including registration fees, travel, accommodation, and meals. Compare this cost to the potential value you expect to gain from the conference. Remember that the benefits, such as networking opportunities, knowledge acquisition, and career advancement, can often outweigh the financial investment.

Reviews: Are survey results or testimonials from past attendees available from a source other than the promoter of the conference? Research the conference’s social media platforms for comments on past events. This feedback can provide valuable insights into quality and whether this conference aligns with your expectations.

Support: Discuss the conference opportunity with your employer. Some companies have budgets for upskilling. Ask your manager if attending this conference qualifies for continuing education dollars. Highlight the potential benefits to your company, such as the knowledge you’ll bring back to share and new partnership opportunities for the organization.

Investing your money in attending conferences is a strategic move that can propel your career forward. Attending the right conferences can be a transformative experience that equips you with tools, connections, and insights to thrive in the constantly evolving workforce.

What conferences did you attend this year? Were they a good investment? Please share your favorites in the comments.

A Good Thing

Last week we talked about adjusting our mindsets to use setbacks as pushes forward in the workplace. What could possibly go wrong? Well, too much of a good thing is still too much. If you feel compelled to continually demonstrate your value, even at the expense of your well-being, then you risk falling prey to a performance-prove mindset.

Do you feel an insatiable need for external validation? Do you have a deep-seated fear of failure? Do you make decisions that prioritize immediate success over long-term sustainability? Asking for a friend.

You are constantly under pressure to deliver results, meet targets, and drive success. While setting high standards and striving for excellence is essential, an obsessive need to constantly prove your worth through unrelenting performance hurts you, your team, and your organization. How can you tell if you have a performance-prove mindset? If you have it, how do you change it?

How You Can Tell

Burnout: Do you work long hours, neglect your self-care, ignore signs of stress and/or push through exhaustion? This not only harms your health, but also sets a damaging example for your team. These behaviors signal a burnout culture and toxic work environment.

Rut: Are you solely focused on existing methods and strategies? When is the last time you tried a solution someone on your team suggested? A performance-prove mindset often smothers innovation and creativity within an organization. It can result in failure to adapt to changing market dynamics.

Risk: Are you reluctant to take calculated risks? Are you afraid that any undesired outcome will be perceived as personal inadequacy? Risk aversion stifles your career growth and hinders your company’s ability to seize new opportunities.

Trust: Do you prioritize personal recognition over the well-being of your team? Trust is essential for effective leadership.

Short-Term: Are your decisions mostly about immediate performance metrics? When is the last time you considered how they impact the bigger picture? How often do you pay attention to your company’s reputation, customer trust, and employee satisfaction? Thinking exclusively about short-term goals endangers the sustainability of your business.

Stagnant: Do you regularly set aside time for self-reflection, upskilling, and personal development? Not doing so is an easy way to get in a cycle of proving yourself instead of continuous improvement.

What You Can Do

Focus: Align your actions with your company’s vision and/or mission statement. These touchstones should drive decision making for every employee. Doing so lessens the need for external validation, because you already know what your leaders want.

Delegate: Empower your team to own tasks and decisions. Delegating responsibility not only relieves the burden of constant performance but also fosters trust and development among team members. Remember to champion failure as a learning opportunity rather than a personal setback. Encourage a culture that accepts and learns from undesired outcomes so you can stimulate innovation and growth.

Practice: Notice when it’s happening. Regularly set aside time to reflect on why you do what you do and why you feel how you feel. This may be once a month or once a week or even once a day if the situation warrants. Writing a 250 word reflection can help you see what you think. Recognizing the root causes of your performance-prove mindset is the first step to taming it.

Do you attach your self-worth to your job performance? How are you working to change that? Please share in the comments.

Mindset over Matters

I was watching American Ninja Warrior when one of the ninjas fell off the Las Vegas course. She had gotten really far and it was a heartbreaker. As the ninja pulled herself out of the pool of water that broke her fall, the show’s interviewer approached and asked her how she felt. The ninja said she intended to use this setback as a push forward. Mind. Blown.

We’ve talked about how setbacks are inevitable, and how we should embrace failing fast, forward, and frequently. We’ve discussed how data gathered from perceived failure is crucial to the learning process. But we have not championed the mindset of framing setbacks as pushes forward. When you substitute the words “push forward” for the word “setback” you normalize the occurrence. You remove the shame surrounding it. Relabeling the undesired outcome helps you quickly pivot from crisis mode to troubleshooting. To further illustrate, here are a couple of quotes that crossed my path this week.

“I have learned to always push forward following a setback. As I tell my team (and my kids), ‘There is always a way forward’ even when things do not seem to be going our way. There are always lessons to be learned from mistakes. But at some point, it becomes unproductive and unhelpful to dwell on mistakes for too long — backward-looking thinking must quickly give way to forward-looking action. I have adopted one of the sayings from Peraton’s CEO Stu Shea: ‘Surround the problem.’ When my team hits a setback, we work together to stabilize the situation, understand what occurred, and then identify and mobilize the right people and resources to ‘surround the problem’ and move us forward.”
Jim Winner, Executive Chief Legal Officer and General Counsel at Peraton.

“I was rehearsing a play when I was a very young actor. There was an improvised scene between a husband and wife going on inside. They got carried away and they started throwing things and he threw a chair and it lodged in the doorway and I went to open the door and I’d just got my head round and I said, ‘I’m sorry, sir, I can’t get in.’ He said, ‘What do you mean?’ I said, ‘There’s a chair there.’ He said to me, ‘Use the difficulty.’ I said, ‘What do you mean?’ He said, ‘Well, if it’s a comedy, fall over it. If it’s a drama, pick it up and smash it. Use the difficulty.’ Now, I took that into my own life. You ask my children. Directly anything bad happens, they go, ‘Gotta use the difficulty. What can we get out of this?’ Use the difficulty. There’s never anything so bad that you cannot use that difficulty. If you can use it a quarter of one percent to your advantage, you’re ahead. You didn’t let it get you down. That’s my philosophy. Use the difficulty. Also, added philosophy, avoid them if you can at all costs.”
Sir Michael Caine CBE

The next time you are at work and about to say out loud, “We’ve hit a setback,” stop and think. If you substitute the words “push forward” for the word “setback,” how would it motivate your team to surround the problem and use the difficulty? Please share in the comments.