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Thank you for spending 2023 with me! As we begin a new year together, here are the top three articles in each category: Time, Energy, Attention, and Money (T.E.A.M.), based on the most views.
I appreciate you discussing these topics with me in 2023. I hope you found them useful. There are more in store for 2024!
What decisions around time, energy, attention, and money are you facing in the new year? Please share in the comments.
Here in the technology space there is a lot of murmuring around unlimited Paid Time Off (PTO) as an employment benefit. As of October 1, 2023, 43.16% of job listings in the technology sector offered unlimited PTO. Is it the answer to better work-life integration and increased job satisfaction?
Productivity: You want to enhance employee well-being, but unlimited PTO inherently carries the risk of abuse. A sudden surge in leave requests can halt delivery on a contract. Traditional PTO policies provide structure for you to manage workloads effectively. With unlimited PTO, how do you both anticipate and mitigate potential gaps in staffing? How does this unpredictability affect project timelines?
Policy: The absence of a clear legal framework can lead to potential disputes with your workforce. The United States does not legally require paid time off for workers, so it is a business expense for companies that offer PTO to employees. Unlimited PTO must have an expiration date so you can budget. Many states expect businesses to pay out earned time off when an employee leaves the organization. In August, CBS News reported that American companies are carrying about $224 billion in liability for employees’ unused PTO. If employees are not earning PTO, then companies do not have to pay them for what they do not use. How will you address employees’ expectations of getting paid for unused unlimited PTO?
Panic: How do you know how much time off is too much? Last March, Forbes found that employees with unlimited PTO only take 10 days off annually. Why? Fear, too much work to do, and pressure from their managers because of the timing. When employers do not have rules around PTO, every request is a negotiation and instead of a contractual term of employment, time off becomes a moral issue. Can the company afford to pay you to not work? If your manager thinks you take too much time off, does that negatively impact your next promotion?
Peers: You may feel compelled to match your teams’ work habits. But accumulating significant amounts of unused time off can lead to burnout. Do your coworkers grumble about filling in for you? Will you be labeled a slacker if you take extended time off?
Expectations: The goal is to balance the employer’s need for productivity and the employee’s desire for flexibility. Establish transparent guidelines outlining expectations for both individual contributors and managers. Clearly communicate that taking time off is not only acceptable but also encouraged for maintaining healthy boundaries.
Check-In: Schedule regular check-ins to assess workloads, stress levels, and job satisfaction. Encourage open communication between teams and managers to address concerns and prevent burnout.
Train: Equip managers and individual contributors to effectively navigate the challenges of unlimited PTO policies. Help supervisors acquire skills to manage workloads, plan for time-off coverage, and create an environment that values both productivity and employee well-being. Clearly communicate unlimited PTO policies to your workforce.
Adjust: Conduct periodic reviews of the unlimited PTO policy to assess its impact on productivity and employee satisfaction. Employers need to be willing to continuously improve the policy based on employee feedback and changing organizational needs.
While unlimited PTO seems like a perfect solution to work-life integration, it comes with its own set of challenges. Striking the right balance between flexibility and productivity requires thoughtful implementation, clear communication, and a commitment from both employers and employees to make it work.
Does your organization offer unlimited PTO? Please share your experience using it in the comments.
Stand up, close your eyes, and balance on one foot for 10 seconds. Did you feel your body adjusting for the entire 10 seconds to keep you from falling over? If the constant tension of managing your time feels like balancing on one foot with your eyes closed, it helps to have a decision-making process to fall back on. Let’s explore the four Ds of time management: delete, delegate, defer, and do. How can you implement these strategies to get your urgent tasks as well as your most important tasks done?
Not every task is of equal importance, and some activities may not significantly contribute to your overall goals. By regularly purging non-essential tasks, you free up valuable time and mental bandwidth so you can focus on the more critical aspects of your work. First, identify items that are low-priority, redundant, or simply unnecessary. Then, pull out your latest job performance review and compare it to your task list. To effectively delete, ask yourself:
Recognizing you can’t do everything on your own and empowering your team to handle specific tasks can significantly increase overall efficiency for the whole organization. By sharing responsibilities, both you and your team can optimize your time, energy, and attention for the tasks that require each person’s specific expertise. This practice cultivates a more productive, collaborative, and pleasant work environment. To effectively delegate:
You want to get a task done so you can check it off your list and move on to the next but some tasks would be more efficiently done if you stop to think about them. You should take time to contemplate tasks whose results have lasting consequences on processes, people, and/or payroll. These decisions usually require multiple sources of information and/or resources that may not be at your fingertips. Deferment allows you to address tasks at optimal moments and avoid unnecessary stress for you, your team, and your organization. To effectively defer:
Procrastination often leads to increased stress and a backlog of tasks. This hinders your overall productivity. If you promptly address tasks that can be completed in the moment, then you will prevent a workload buildup and maintain a sense of control over your responsibilities. To effectively do:
Mastering the four Ds of time management is a powerful decision-making strategy. It helps you create a more streamlined and efficient workflow and ensures your time is spent on tasks that align with your organization’s goals as well as your personal priorities.
Do you use the four Ds? Please share how in the comments.
The United States Internal Revenue Service defines full-time employment in terms of hours. Their standard is an average of 30 hours per week or 130 hours per month. You can sit at a desk for those hours and wait for the email notification to ding, but is that productive? If you secure a new customer over a lunch hour, do you have to work another 39 hours that week?
Rooted in the labor movements of the 19th and early 20th centuries, the 40-hour work week was established to protect workers from exploitation, ensure work-life balance, and promote economic stability. Technology, remote and hybrid work arrangements, and a shift in how we measure productivity, makes this rigid structure unsuitable for a wide range of jobs and industries.
Employees are increasingly prioritizing autonomy while employers are increasingly recognizing the value of results over hours logged. The result is transforming the way employees are compensated. Instead of being paid solely for the number of hours worked, employees can be compensated based on their skills, the networks they bring to the organization, and the outcomes they deliver. For example, freelancers, gig workers, and project-based contractors are compensated for completing tasks, the quality of their output, delivering specific results, and the impact on the organization’s success, rather than for a set number of hours worked. This approach aligns more closely with the idea that the value an employee provides to the organization is not solely a function of their time, but the quality and impact of their work. We talked a couple of months ago about how being busy is not a reflection of productivity. With the aid of technology, it is now easier to track and assess work progress and results, no matter where, when, or how an employee chooses to work. Key performance indicators (KPIs), project milestones, and deliverables are more significant in assessing an employee’s productivity rather than the mere number of hours spent at a desk.
In a traditional office setting, it’s easier to monitor and manage employee performance, but in the age of remote work, new methods and tools are required to maintain accountability. Here are some basics.
The demise of the 40-hour work week is not the end of structured work but a transformation that better aligns with the demands and opportunities of the modern workplace. As remote and hybrid work arrangements become more prevalent, a new model of compensation and productivity measurement emphasizing flexibility, autonomy, and results ultimately benefits both employees and employers.
If you are not paid for your time, then by what measure do you get paid? Please share in the comments.
When COVID-19 hit, networking went from in-person happy hours and handshakes to online webinars and QR codes for LinkedIn profiles. What practices did we learn during the pandemic that we should keep for 2024?
Conferences, seminars, and mixers gave you a forum to connect. You met new people, exchanged business cards, and mingled face-to-face. This environment facilitated reading non-verbal cues, making a strong first impression, and building relationships through direct personal interactions.
Platforms like Zoom, Microsoft Teams, and LinkedIn Groups are essential networking tools. This shift towards virtual gatherings has reduced geographical constraints. You can network with people from around the world without leaving your home or office.
Online platforms are useful tools especially for follow up and staying connected. In-person still makes a bigger impact. You interpret non-verbal cues more correctly in person which is vital to meaningful communication. Whether meeting online or in person, focus on getting to know the people in the room as people. Find your common interests. What is their story? What do they do for fun? When meeting online, use the chat feature to exchange email addresses and social media handles and use them to share relevant content and resources.
The catchphrase, “It’s not what you know, it’s who you know,” made networking feel like a soulless, necessary evil to build your career.
Networking is about building community.
Networking is about know, like, and trust. That takes time, energy, and attention. Be in person with people as much as possible, then get to know them better by connecting with them online. Keep your social media profiles up to date. They should reflect your current professional status and interests. Build rapport with your network by commenting on and liking their posts and direct messaging them. Introduce them to potential collaborators through email introductions. Mention shared connections and why you think the two of them can help each other.
In-person networking often involved going to the same type of events over and over and engaging in light conversations about the weather, sports, or current events to break the ice.
Networking in 2023 has shifted towards content-driven conversations. With the rise of remote work and virtual meetings, discussions have become more focused on professional topics, industry trends, and shared challenges and less focused on small talk.
Know enough about what is going on in the world to meaningfully contribute to discussions. Share valuable content, such as articles or podcasts, to establish yourself as a thought leader in your field. Mentor someone from whom you want to learn. Trade your expertise for theirs. Use networking events and social media platforms to seek out and connect with professionals who share your interests. Being a thought leader is networking. Presenting at a local Rotary Club is networking. Serving on a non-profit board is networking. To thrive in 2024, integrate elements of both virtual and in-person interactions and you will have the tools to exponentially grow your network.
How is your networking different now than it was pre-pandemic? Please share in the comments.
Last week we talked about adjusting our mindsets to use setbacks as pushes forward in the workplace. What could possibly go wrong? Well, too much of a good thing is still too much. If you feel compelled to continually demonstrate your value, even at the expense of your well-being, then you risk falling prey to a performance-prove mindset.
Do you feel an insatiable need for external validation? Do you have a deep-seated fear of failure? Do you make decisions that prioritize immediate success over long-term sustainability? Asking for a friend.
You are constantly under pressure to deliver results, meet targets, and drive success. While setting high standards and striving for excellence is essential, an obsessive need to constantly prove your worth through unrelenting performance hurts you, your team, and your organization. How can you tell if you have a performance-prove mindset? If you have it, how do you change it?
Burnout: Do you work long hours, neglect your self-care, ignore signs of stress and/or push through exhaustion? This not only harms your health, but also sets a damaging example for your team. These behaviors signal a burnout culture and toxic work environment.
Rut: Are you solely focused on existing methods and strategies? When is the last time you tried a solution someone on your team suggested? A performance-prove mindset often smothers innovation and creativity within an organization. It can result in failure to adapt to changing market dynamics.
Risk: Are you reluctant to take calculated risks? Are you afraid that any undesired outcome will be perceived as personal inadequacy? Risk aversion stifles your career growth and hinders your company’s ability to seize new opportunities.
Trust: Do you prioritize personal recognition over the well-being of your team? Trust is essential for effective leadership.
Short-Term: Are your decisions mostly about immediate performance metrics? When is the last time you considered how they impact the bigger picture? How often do you pay attention to your company’s reputation, customer trust, and employee satisfaction? Thinking exclusively about short-term goals endangers the sustainability of your business.
Stagnant: Do you regularly set aside time for self-reflection, upskilling, and personal development? Not doing so is an easy way to get in a cycle of proving yourself instead of continuous improvement.
Focus: Align your actions with your company’s vision and/or mission statement. These touchstones should drive decision making for every employee. Doing so lessens the need for external validation, because you already know what your leaders want.
Delegate: Empower your team to own tasks and decisions. Delegating responsibility not only relieves the burden of constant performance but also fosters trust and development among team members. Remember to champion failure as a learning opportunity rather than a personal setback. Encourage a culture that accepts and learns from undesired outcomes so you can stimulate innovation and growth.
Practice: Notice when it’s happening. Regularly set aside time to reflect on why you do what you do and why you feel how you feel. This may be once a month or once a week or even once a day if the situation warrants. Writing a 250 word reflection can help you see what you think. Recognizing the root causes of your performance-prove mindset is the first step to taming it.
Do you attach your self-worth to your job performance? How are you working to change that? Please share in the comments.
I was watching American Ninja Warrior when one of the ninjas fell off the Las Vegas course. She had gotten really far and it was a heartbreaker. As the ninja pulled herself out of the pool of water that broke her fall, the show’s interviewer approached and asked her how she felt. The ninja said she intended to use this setback as a push forward. Mind. Blown.
We’ve talked about how setbacks are inevitable, and how we should embrace failing fast, forward, and frequently. We’ve discussed how data gathered from perceived failure is crucial to the learning process. But we have not championed the mindset of framing setbacks as pushes forward. When you substitute the words “push forward” for the word “setback” you normalize the occurrence. You remove the shame surrounding it. Relabeling the undesired outcome helps you quickly pivot from crisis mode to troubleshooting. To further illustrate, here are a couple of quotes that crossed my path this week.
“I have learned to always push forward following a setback. As I tell my team (and my kids), ‘There is always a way forward’ even when things do not seem to be going our way. There are always lessons to be learned from mistakes. But at some point, it becomes unproductive and unhelpful to dwell on mistakes for too long — backward-looking thinking must quickly give way to forward-looking action. I have adopted one of the sayings from Peraton’s CEO Stu Shea: ‘Surround the problem.’ When my team hits a setback, we work together to stabilize the situation, understand what occurred, and then identify and mobilize the right people and resources to ‘surround the problem’ and move us forward.”
Jim Winner, Executive Chief Legal Officer and General Counsel at Peraton.
“I was rehearsing a play when I was a very young actor. There was an improvised scene between a husband and wife going on inside. They got carried away and they started throwing things and he threw a chair and it lodged in the doorway and I went to open the door and I’d just got my head round and I said, ‘I’m sorry, sir, I can’t get in.’ He said, ‘What do you mean?’ I said, ‘There’s a chair there.’ He said to me, ‘Use the difficulty.’ I said, ‘What do you mean?’ He said, ‘Well, if it’s a comedy, fall over it. If it’s a drama, pick it up and smash it. Use the difficulty.’ Now, I took that into my own life. You ask my children. Directly anything bad happens, they go, ‘Gotta use the difficulty. What can we get out of this?’ Use the difficulty. There’s never anything so bad that you cannot use that difficulty. If you can use it a quarter of one percent to your advantage, you’re ahead. You didn’t let it get you down. That’s my philosophy. Use the difficulty. Also, added philosophy, avoid them if you can at all costs.”
Sir Michael Caine CBE
The next time you are at work and about to say out loud, “We’ve hit a setback,” stop and think. If you substitute the words “push forward” for the word “setback,” how would it motivate your team to surround the problem and use the difficulty? Please share in the comments.
A couple of years ago, a family friend shared his philosophy of leadership with me:
We were not talking about workforce at the time, but since then, I found it applicable in multiple work situations. Can you relate to the following examples?
Show up on Time – Leaders aren’t late. The rule of thumb is: If you aren’t 10 minutes early, you’re late. Last week, I walked into a local coffee shop at 2:52pm for a 3:00pm meeting with two people. I immediately saw both of them seated at a table, and they already had their drinks. Showing up on time is a show of respect.
Be Nice – Kindness counts. It’s especially appreciated at networking events. Everyone gets nervous walking into a venue, looking for someone you know, and trying to look cool. Be the person who starts the awkward conversation. Introduce yourself, ask them where they work and what their role is, offer to go to the food table with them. This last kindness offers both of you an out when you need to mingle.
Be Prepared – Margin matters. Let’s say you receive a calendar invitation for a virtual meeting. Schedule an extra 15 minutes prior to prepare. A week before the meeting go over the agenda. If you have not yet received an agenda, request one. If there is no agenda available, is this meeting actually an email? Ask the organizer why this meeting needs your voice. If it doesn’t, then you don’t need to be in the meeting. Ask the organizer to send you the minutes from the meeting. This request should prompt the organizer to either put an agenda together, cancel the meeting, or excuse you from it.
Start with Conviction – Know your why. You feel strongly that your plan to move a project forward is best, but can you put that feeling into words that will convince your manager? When you can present your strategy in words, both written and spoken, explaining not only what needs to be done, but also why it should be done, the positive energy you create influences your team to believe the same way you do.
Stay Calm – Fear often presents as anger. The more you disagree with a coworker who is emotionally invested in controlling a project, the more frustrated they get and the less they can constructively receive your push back. If you counter their frustration with curiosity, then you pour water on that fire instead of gasoline. You can ask, “You seem very passionate about your plan for this project. Please say more about why.”
Stay the Course – Don’t give up too soon. If the process you used to solve your challenge did not return the outcome you expected, then analyze how you received the result. Identify tweaks you can make. Seek feedback from teammates involved in the process. Iterate the process and try again. Failure only happens when you stop trying. Everything else is data gathering.
Many thanks to John Orr for sharing his philosophy. John is the Lead Pastor of The Stone Church. In the photo above, he’s the man in the Georgia Bulldogs T-Shirt.
Do you use some of his principles at work? Please share your experience in the comments.
When you think of Sales, does it conjure up a vision of a used car lot and an overexcited man in an ugly plaid jacket? No? Just me? Okay. As a profession, Sales has a bad reputation. Sales people are stereotypically portrayed as fast talking deceivers.
But, everyone in the workforce is a salesperson even if the word Sales is not in your job title. People associate you with your organization. You have the power to help and hurt your employer. If you enjoy working for your organization, then you will speak highly of it to others. If you don’t, you won’t, and people notice both. For example, let’s say you are a hygienist for a family-owned small dental practice. The next time your friend from the gym has a toothache, will they call your office because you speak so highly of it? Or will they avoid it because you complain?
For this conversation, let’s pretend you are the hygienist mentioned above. You like your job well enough to speak favorably about it and you are not in a sales role. Your success not only depends on your performance, but also on a steady stream of patients. How can you help the business grow even though you are not responsible for attracting patients?
Sales skills are communication and caring skills. In our hygienist scenario, you do not have sales goals to meet. This gives you the luxury of being able to take as much time as you want getting to know people and when they need dental services, they will call you. So, when you have face time with friends and family, listen intently and actively. Put your phone upside down on the table and look them in the eye. Do not interrupt their story. When they pause for your response, wait a second to indicate you really heard them, then ask an insightful follow up question to prove it. Great questions lead to great answers. Even just a, “Say more, please,” demonstrates your interest and empathy. When people feel listened to, they feel understood and validated. When they feel understood and validated, they like you. When they like you, they trust you and business moves at the speed of trust.
When it’s your turn to talk about yourself, it’s natural to talk about your work. In our hygienist example, you may have an anecdote about a one-year-old child’s first trip to the dentist and how you made them feel so at ease they did not want to leave. Then ask your friend what is going on at their workplace. This prompts them to share a success story too. The positive conversation makes you both want to have future interaction, so be sure to follow up. Strive to make people feel comfortable and respected. Show you care about them as a person. Take opportunities to tell stories of how people feel safe with you and how your organization makes their lives both better and easier.
Being honest is integral to building relationships and establishing it takes time. Think about a potential client. If you were in their shoes, how would you want to get to know your product or service? What would make you feel respected during the customer journey? In our hygienist example, if you are having coffee with a friend and they mention they are embarrassed by their coffee-stained teeth, do you have a story about a happy customer who had whitening done? Can you suggest an over-the-counter solution they can try first? You aren’t selling your services, you are solving their problem. Steering someone away from your service actually makes it more attractive. You are proving that you value their relationship more than their money.
How do you feel about attracting people to your organization? Please share in the comments.
Have you ever felt like you’re riding a roller coaster without a seatbelt, blindfolded? That’s the sensation the modern work environment often induces, and there’s a term that sums it up perfectly: VUCA. It is an acronym for Volatile, Uncertain, Complex, and Ambiguous. Understanding and embracing the concept of VUCA can be the key to surviving in the constantly evolving workplace. Let’s breakdown what a VUCA work environment feels like and how to cope with it.
Volatile: Imagine waking up every morning not knowing whether the coffee maker will brew a perfect cup or explode. That’s the essence of volatility in the workplace. When change happens faster than you can say “meeting agenda,” then flexibility becomes a core capability.
Uncertain: Imagine a surprise party that never ends. That’s the essence of uncertainty in the workplace. Will your project get a green light? Will your team be reshuffled? Will the strategy you’ve been working on suddenly take a hard left turn? To thrive in this environment, you’ve got to be the MacGyver of adaptability, ready to craft a solution out of a paperclip and a piece of gum.
Complex: Imagine assembling a toddler’s toy with more parts than a Swiss watch. That’s the essence of complexity in the workplace. Departments intertwine like spaghetti, and understanding the big picture is like deciphering hieroglyphs. To conquer complexity, you’ve got to be Velma Dinkley, seeking out clues and patterns while keeping an eye out for the red herrings that can throw you off track.
Ambiguous: Imagine reading a book with pages missing. That’s the essence of ambiguity in the workplace. Ambiguity requires deciphering meaning from bits and bytes of information gathered from multiple channels. You have to piece together what your team is supposed to accomplish from various sources.
Develop a resilient attitude. As Rocky Balboa says, “…it ain’t about how hard you hit. It’s about how hard you can get hit and keep moving forward;” You will get mentally knocked down. Train your brain to get up again and again and again.
Embrace continuous learning. In a VUCA world, what you know today will be obsolete tomorrow. You have to learn a skill (for example a computer language), use it, unlearn it, learn the next iteration, rinse and repeat. Acquire new knowledge as circumstances shift.
Foster collaboration. Your team is in the same VUCA environment as you are. Collaborate with your colleagues, share insights, and lean on each other’s strengths to create solutions together. Iron sharpens iron. Diverse perspectives cultivate unconventional approaches to problem solving. This is how breakthroughs happen.
Practice self-care. Amidst the chaos, carve out moments of peace and quiet. Celebrate every incremental step toward your goal. You need to refresh to reduce harmful stress and recharge to make accurate decisions.
Embracing the challenges that a VUCA workplace presents can help you become antifragile. Something that is antifragile not only survives but also thrives from coping with adversity.
How do you navigate working in a VUCA environment? Please share in the comments.