Career Advice – mardihumphreys.com

Off-balance

COVID-19 and its variants have allowed us to blur our boundaries between work and not work for the last 21 months. For whole industries The Great Resignation is fueled by the results. As 2022 approaches, society contemplates the future of work and how to make it sustainable for both employers and workforce. In the meantime, what if you tried integrating your job with your life instead of striving for work-life balance?

Isn’t Work a Part of Your Life?

Why are the two entities compartmentalized and put on a scale? When you assimilate what you do for a living into the rest of your life, it’s easier to bring your whole self to both. For example, if you work for a small business, maybe you have to handle accounting as well as on-boarding new hires. When you apply those pivoting skills to work and not-work responsibilities, you create flexible solutions for both. You may have to pioneer these types of innovations at your company. People are creatures of habit. How likely is it that your manager will offer to meet with you to brainstorm ways you can do your job outside of the office? Since you know how best to accomplish your projects, you have to demonstrate how your plan works best. For example, make sure your manager knows you are creating win-win situations for all the parties involved. Wasn’t the client impressed with your dedication to their account when you joined the videoconference from your car during your child’s basketball practice? You also have to monitor your boundaries. Remember that a task you do for your employer is work whether you are doing it in the office at 9:00AM or at your kitchen counter at 9:00PM. Communication (with management, teammates, clients), prioritizing (urgent vs. important), and organization (empowering others to help both at home and work) are key elements for successful work-life integration.

Declare Your Boundaries

To gain some control, try block scheduling. It may help you with the logistics of integration. These blocks can be however long you want. Maybe start with thirty minute blocks and increase up to an hour if you can manage it before taking a break and moving on to the next one. Obvious blocks can be your current work projects broken down into tasks and family medical appointments, but remember to schedule not-so-obvious blocks for exercise, self-care, and leisure. This also helps you see what activities you value and how much time you really need for them.

Change is Hard

Our relationship to work is changing. Employees have more leverage than ever right now. Workforce is waiting to see how governments will respond to the call for reformation of childcare, living wages, and paid time off policies. Employees are shaking up the business community with their insistence on flexibility like shorter work days/weeks, and hybrid work models. While we navigate this transition, do what you need to do to take care of yourself, especially your mental health. You can both do your best for your employer and yourself.

How did you integrate what you do for a living into your life in 2021? Please share in the comments.

Distracted December

The only thing I love more than making to-do lists is crossing items off them. But I feel something inside tugging on me to stop and pay attention to the holidays before they all pass by. If you feel the same, then here are some suggestions for reconciling work productivity and holiday celebrations.

Plan

What are the top three things you absolutely need to accomplish by January 1, 2022? Schedule them on your calendar and block that time. When you’re doing one of these tasks, concentrate on it until either it’s done, or you’ve gotten as far as you can in one sitting. Do not allow interruptions and distractions. Do not check your mobile or multi-task. Multi-tasking is like treading water. You work hard but don’t get very far. In this plan remember to schedule time for:

Checking with the people from whom you need information. Ask them when they are taking time off. This will prevent you from either interrupting their holidays or putting important projects on hold
Margin. If you think a task will take thirty minutes, schedule at least forty-five to complete it. If you’re done in forty minutes, take two of them and stare off into the distance to give your eyes a break before tackling the next project
Yourself. It’s the secret sauce of productivity. Even if it’s to spend the day in your PJs sipping coffee and reading a novel, take time to rest, recharge, and reboot
Buying gifts
Celebrating. Ask your co-workers what holidays they’re observing and invite them to share their traditions at the all-team party. BTW, leave your phone in another room so you aren’t tempted to check it
Attending a holiday networking event. The holiday season is a good opportunity to both make new acquaintances and deepen relationships with business associates you recently met
Adjusting the plan. In mid-December look at the bottom of your priority list and see what you can put off until after January 1st

Break

Take care of yourself. Get up from your desk and stretch after an hour’s work. Drink a glass of water instead of a caffeinated drink. Get enough sleep. Reward yourself with a break to do whatever you want to for fifteen minutes (power nap, check Facebook, watch a cute cat video) after finishing a task.

Analyze

At the beginning of January, analyze your data. Answering these questions will help you improve the end of 2022:

Did you accomplish everything you wanted to? If not, what stopped you?
What did you do well?
What could you improve?
What do you wish you’d done differently? How will you make that adjustment next time?

You’re juggling parties, shopping, traveling, children’s events, etc., and you’d rather be watching Elf than working on the end-of-the-year report. Set your boundaries, communicate them, and enforce them. The earlier in the process you do this, the more understanding your team and manager will be.

Do you have a plan for finishing 2021 strong? Please share in the comments.

Filling in the Gaps

I love to see people thriving in second act careers. There are plenty of reasons for someone to work beyond the age that the Social Security Administration dictates: The novelty of retirement has worn off. Your children have grown and flown. You served twenty years in the military. You can’t afford to retire. Traditionally, the older you got the less opportunity knocked. Enter COVID-19 ushering in the Great Resignation. Companies are now forced to get creative in hiring. If you are an elder job hunter (a forty-year-old employee is considered old in America, btw) now is the time to act. One way to differentiate yourself from other candidates is to offer your services as a mentern.

What’s a Mentern?

A mentern is an employee who simultaneously teaches and learns, combining the characteristics of a mentor and an intern. Usually over 50 years old with about 25 years of experience in the workforce, a mentern wants to teach skills, like emotional intelligence, while learning skills, like digital intelligence. For more information, the book Wisdom @ Work by Chip Conley is the story of the birth of a mentern, and the movie The Intern is an example of the concept in action.

Why Would Companies Want Them?

Technology disrupts every industry. It is a huge fault in logic to assume that digital natives (Millenials and Gen Z) have an indisputable advantage over their elders (Boomers and Gen X) when it comes to IT skills. Technology changes at a speed that can give you whiplash. New software comes online every day. Every employee has to learn, use, unlearn, rinse, and repeat with each upgrade. Menterns have years of experience refining and iterating processes based on experimentation and feedback. This knowledge can be transferred to a digital native open to learning from other people’s wisdom. When digital natives are promoted to managers, they are habitually promoted for their technical skills and not their people skills. They are left to fend for themselves to figure out how to coach a team. A mentern has years of practice communicating, problem-solving, collaborating, and leading. Pairing a mentern with a digital native can fill in the gaps of both. This is how sustainable companies are built.

How Do You Become One?

If you are a good leader, you already have an inclination to both learn and serve. If you are also humble and curious, then you have the makings of a successful mentern. Your goal is to share your wisdom, experience, and network with a coworker two generations younger than you while also listening and learning how to use the tools you need to successfully navigate emerging business processes. It’s work to reconcile these two seemingly contradictory skills, but the ability to do so is the secret to a successful menternship. As with most skills it becomes easier with practice.

Elders and digital natives both want the same things: opportunity, income, and flexibility. If each generation starts on their side of the gap and then starts building a bridge to cross it, imagine the resulting exponential growth in productivity. Interested in becoming a mentern? Here’s a website you should check out.

How would your company benefit from menterns? Please share your experience with the concept in the comments.

Purposeful Procrastination

Here in the Digital Age where business moves at the speed of data traveling through fiber, if I’m not productive every minute I’m at work, I fear that I’m being lazy. Since emails are tasks someone wants us to do and they arrive 24/7/365, it seems I’m not the only one with boundary issues. In terms of time management, we put off completing a task because we have other tasks that are either more urgent or more important. Or, we put it off because we don’t want to do it. But what if we use procrastination as a tool to preserve our boundaries?

If/Then

If we restrain ourselves from replying all to a group email asking for volunteers to organize the office holiday party, then are we lazy or are we allowing someone else to step into leadership?
If we proofread the slide deck for tomorrow’s weekly team meeting because the team member assigned to do so hasn’t done it yet, then are we being helpful or are we doing their job for them?
If we accomplish a last-minute errand for a co-worker, do we then set ourselves up for accomplishing more last-minute tasks for this co-worker in the future?

This is Not the Admin You’re Looking For

For example, sixty-three minutes before my team was scheduled for a video conference with a client, the account manager emailed me saying that the client needed to reschedule. He tasked me with:

Notifying the other team members that the meeting was postponed
Checking their availability for the new meeting time the client proposed
Rescheduling the meeting on our video conferencing platform
Updating the meeting calendar invitation

When this task arrived in my inbox, I was preparing for a different video conference huddle that was only fifteen minutes away. I had time to send a quick group email, but I chose to ignore the account manager’s request and prepare for my imminent meeting.

Sixty-eight minutes later, the emails from my teammates flew, reply-all style. The account manager ended up completing all the tasks he attempted to assign to me.

Confession: I intentionally procrastinated.

Sorry (Not Sorry)

It was hard to restrain myself. I felt bad for not preventing my teammates’ confusion and for using them to force the account manager to do his own administration. But apparently, I did not feel bad enough to go ahead and do the account manager’s administration. I prioritized my boundary above everyone else’s convenience.

Proceed With Caution

Having said (and done) that, please remember that we should exercise good judgement when evaluating such situations. Using restraint to enforce boundaries can look like procrastination and can be detrimental to our brand. We need to examine who may be impacted and how negatively before we intentionally delay action. In the above example, three people were inconvenienced for a relatively short period of time and my brand was positively impacted because I’m not the team’s administrator. I used the passage of time to help me hold that boundary. Hours after the incident, I replied to the account manager’s original email. I suggested that it’s probably not a best practice to rely on me to complete last-minute tasks as evidenced by this incident. I have not received another last-minute task from him since.

Have you ever intentionally put off work? Why? Please share in the comments.

Your Network Is Your Net Worth

You have a job you love and you wouldn’t even dream of leaving it. But what if it leaves you? COVID-19 protocols spotlighted not only how fragile businesses are, but also the importance of maintaining a professional network even when you aren’t actively seeking employment. Change comes whether you’re expecting it or not. Best practice is to build your network when you don’t need it.

Use LinkedIn Robustly

95% of recruiters use LinkedIn to find candidates. To attract people you want to connect with, audit your profile. Search for your job title, identify profiles you like, then use them as inspiration to update yours. Pay attention to their headlines and use the same keywords they do so that colleagues can find you. Do you need to upload a new headshot? When you show up to a meeting looking 10 years older than your profile picture, that does not help you make a good impression. Remember that LinkedIn is a conversation. Don’t just spruce up your profile and wait. Connect with people at companies you want to partner with, follow their companies’ pages, and promote them on your timeline.

Personally Connect

The best way to get a job at a company you want to work for is to have a personal connection there. Recruiting employees is expensive for companies. When hiring, managers both approach people they know and get recommendations from their peers because it mitigates their risk of a bad hire. As we continue to recover from the pandemic, now is a great time to reach out to your weak ties (acquaintances, people you worked with briefly or a long time ago and lost touch with, met through a friend, etc). Ask them how they are doing and offer to catch up. You may be surprised at how many people you know that fall into this category. It’s simple and doesn’t have to take a lot of your T.E.A.M. Make time to connect over in-person or virtual coffee. Add value to your warm connections when you can. A positive comment on a decision maker’s Facebook page, a like on their company’s Instagram post, sharing their LinkedIn article; these are easy ways you can pay it forward and stay top of mind.

Give and Take

New possibilities can take you by surprise. They come along when you’re doing your job well and your network notices. Be open to unexpected opportunities and explore them. A broad and diverse network not only propels your own career growth, but it also allows you to intelligently recommend other people. You feel good when you are able to supply people with opportunities. It’s likely at least one of your associates is looking for employment. You can tap your network to help them. Connecting good people to good jobs benefits everyone involved in the interaction. The employer gets a good hire, the seeker gets a good job, and you get to be the hero who introduced them.

Is networking scary for you, not just at Halloween, but all the time? How do you nurture your professional network? Please share in the comments.

Red Alert

Our daughter was born seven days before my 31st birthday. While pregnant with her, my OB/GYN referred to us as a geriatric pregnancy. Has a bit of a negative connotation, don’t ya think? I prefer to think of us as trendsetters because these days plenty of women are following in our footsteps. At the time, I hoped that within twenty-five years society would evolve to the point where it’s easier for parents of minor-aged children to work full-time. The deadline to fulfill that hope is January 2022. Looks like I’m going to be disappointed.

Acknowledge

The corporate sector has done little to address this issue, and as we discussed last week, bias against working mothers hasn’t changed much in 25 years. Since the pandemic spotlighted their plight, now is an opportune time to use that momentum and advocate for permanent changes with employers for both mothers and fathers. Child care is necessary for parents to work. Work is necessary to drive economic recovery from COVID-19. More than half of the parents who took this survey anticipate that the cost of child care will increase because of the pandemic. The child care crisis is now a red alert and it affects all of us.

Communicate

If you are a parent in the workforce, the pandemic probably taught you the necessity of work-life integration, especially if your children are very young and/or school-aged. For example, the need for your physical presence when your child is an infant is not the same as when that child becomes a teenager. Even if your work responsibilities don’t change during those years, where and when you do the work can. Gone are the days of sitting in an office for eight hours waiting for work to appear. Work happens 24/7/365; so does the rest of your life. Figure out where your boundaries are, then communicate and negotiate them with your manager. When your employer knows that you’ll write the quarterly report after your daughter goes to bed in exchange for attending her soccer game that afternoon, they should respect your work-life integration. If they don’t, then you can find an employer who will. Right now there are more jobs available than people to fill them. You need to be in an employment situation where you can have transparent, on-going conversations with your manager (e.g., performance reviews) where the goal is to define both what the company currently needs from you, and what you need from the company in order to meet its needs. The result should be an arrangement benefitting both you and the company. If you and your employer are both fair and flexible, not only will you successfully integrate the responsibilities of your life, but you, your employer, and your children will benefit also.

How does your business address the needs of working parents? Please share in the comments.

We Can Work it Out

Photo by Tima Miroshnichenko from Pexels

American employees have worked in office buildings since 1906, even though emerging technology enables us to work from anywhere, any time, and with anyone. Companies buy buildings, so we must use the tools that work in them. Besides, if you can’t see your employees, they aren’t working, right? Let’s face it: If they’re watching Netflix at home, they’re probably watching it at the office too. In 2016, 43% of employees spent at least a few hours working remotely. During COVID, the exponential increase revealed outdated assumptions about it. The top three are: productivity, communication, and culture.

Productivity

This study shows employees are actually 35-40% more productive working remotely than in an office. Managers can boost productivity by:

clearly communicating goals (deadlines, KPIs)
giving individual contributors necessary equipment (laptop, industry specific software)
encouraging calendar sharing and ad-hoc communication (IM, video chats)

Time and activity tracking apps are available to keep an eye on the workforce (e.g., Teramind) or managers can insist on hourly activity reports. But, going overboard backfires. Productivity slows when employees have to interrupt their work to report on it; not to mention the distrust it cultivates. Working remotely not only increases productivity, but also reduces costs from real estate, employee absenteeism, and turnover. Research suggests a hybrid-remote work model could collectively save American employers over $500 billion a year.

Communication

Technology allows teams to communicate who is doing what, how close to the target they are, and what the result should look like. Data privacy is an issue; mostly a people one. For example, do all employees know they shouldn’t use free coffee shop Wi-Fi? Most data privacy issues can be addressed through company-wide training, secure VPNs, and well-communicated best practice policies. Implementing a hybrid-remote work policy helps employees understand business expectations, and advances both transparency and accountability for everyone. What should a best practice policy include?

COVID protocol: What are the rules for masks and social distancing? Must employees be vaccinated to work in the office?
Logistics: Who decides if an employee can work remotely; the employee or the employer? When in the office, does the employee have a dedicated workspace?
Equity: Is the remote employee reimbursed for office supplies, internet, and electricity? Will in-office employees receive better performance reviews due to unconscious bias? Is there a central company information hub that’s accessible to all employees?

Culture

A pleasantly surprising result of pandemic-induced remote work is that it has made some underrepresented groups feel more seen. Helping teams bond takes employers’ creativity, as well as time, and technology can facilitate initiatives.

Use employee recognition software to issue company-wide wellness challenges. By broadly defining wellness, (e.g., drinking water and meditation count as well as physical exercise) employers get more buy-in.
Schedule a recurring weekly thirty-minute coworker coffee, or happy hour (or both) via video chat.
Onboard new employees by pairing them with existing employees via instant messaging for one shift.
Engage employees with brief company-wide surveys (e.g., “What do you need most right now to be successful at your job: training or tools?”)

There’s no going back to the office-centric model. If an employer’s attitude is, “My employees have to work where I want them to, and I want them in the office,” then 54% of workers are willing to leave that employer when they find a position that supports remote work. If management and individual contributors come together to communicate what is working and identify where waste can be eliminated, we can create a sustainable hybrid-remote solution.

Do you want to go back to the office full time? Please share your preference in the comments.

Boundaries Battle Burnout

The World Health Organization recognizes burnout as an official medical diagnosis caused by an unrelenting work load and/or no work-life balance. It’s number two on this list of what employees said were their biggest challenges during the pandemic.

They feel:

pressured to be available 24/7/365
lack of flexibility at work
worried about losing their jobs
overwhelmed dealing with shuttered daycare and online school
not at liberty to talk about outside-of-work issues affecting job performance

To begin battling burnout, define, set, and enforce your personal boundaries with your manager.

Define

Your boundaries are based on your values and priorities. When defining them, think about what you need to feel empowered. The last time you felt undervalued, disrespected, or out of balance, what was the trigger? Did you have to work last weekend? Do you buy the office birthday cards and cupcakes for coworkers and it’s not in your job description? That’s where your boundary lies. If you could live that situation over again, what action would you take to change it?

Set

Does your manager randomly call you throughout the week? Schedule a recurring 1:1 catch up meeting with an agenda.
Feeling overwhelmed? Make a list of your priorities and ask them to do the same. In your next 1:1, compare lists. Are they different? Decide together what your top three responsibilities are and how much freedom you have to accomplish them.
If your manager’s expectations cross a boundary, how important is the boundary to you? Is a compromise possible? Is saying no a battle you want to fight?
Give updates on your projects’ statuses and request they prioritize them. Ask them to tell you more about why they need this new assignment done in this timeframe, and why the task requires your unique skillset.
Personal goals count. If your manager wants you to stay late, but your trainer is meeting you at the gym at 6:00PM, offer to get started early tomorrow morning. Compromise so you aren’t saying no all the time.
Best practice is setting boundaries at the beginning of a project. For example: Make a rule to only answer texts after 7PM if it’s an emergency, and define what constitutes an emergency.
Use technology to help you communicate boundaries: change your status to busy in Microsoft Teams (or whatever business communication platform you use), calendar an hour a day and label it as busy. You don’t have to say what you’re using the time for. Get the kids started on their homework if that’s what it takes to enable you to finish your work.

Burnout doesn’t just affect you, it affects the work too. You need to be flexible and accommodate the occasional emergency requiring overtime. But, regular work hours and exceeding the expectations of the project are good boundaries to help you both do the work everyday and juggle the other aspects of your life. Do not apologize for protecting the time it takes to do the work you are already assigned.

Enforce

Practice for boundary crossers. Rehearsal takes the emotion out of holding your boundary. Visualize your manager asking you to work on a Sunday morning; what do you do? Don’t fume over the infraction. Immediately reinforce your boundary by clearly and respectfully stating what it is and why it exists. Be consistent in holding healthy boundaries. You aren’t communicating clearly if you keep moving them. If you said you won’t respond to emails after 7:00PM, don’t open your inbox.

Your boundaries will get challenged. That will reveal where they are and help you to refine and iterate them. Those who set and hold boundaries gain respect. A friend just gave up a committee chair position because she assessed her commitments and realized she needed to off-load some. Will I miss her leadership? Yes. Do I respect her for making choices that help her achieve her goals? Absolutely.

When was the last time someone crossed one of your boundaries? What did you do to hold it? Please share in the comments.

The First Step

The glass ceiling is cracking thanks to so many women beating our heads against it. The light filtering through these cracks reveals that the ladder we’re climbing to get there has a broken rung.

What is it?

At the beginning of 2020, for every 100 men who stepped onto the corporate ladder by accepting their first role as a manager, only 85 women were hired and/or promoted from individual contributor to manager. That statistic refers to white women; the statistics for Black women and Latinas are even worse. The first rung on the corporate ladder is broken for women and it has a negative effect on our talent pipeline. While more women are getting hired for senior management, there aren’t enough at junior management levels to promote. This lack of diversity in management denies our organizations an array of ideas, input, and solutions which adversely affects our bottom lines.

Why Does it Happen?

Women are subject to unconscious gender bias. Adapting to work during COVID-19 has awakened us a bit. Who hasn’t been on a Zoom call where someone (male or female) commented on a female coworker’s children playing in the background? When schools went online and daycares shuttered for months, working moms took on the majority of both housework and childcare. The statistics are worse for single moms and moms of color. Because of the pandemic, over two million women are considering an extensive leave of absence or even leaving the workforce. This makes the broken rung even harder to repair.

How Do We Fix It?

Continuous Development – Women need skills including strategic thinking and negotiation to level the playing field. If your company doesn’t have an official leadership development program, find your own. It’s a good investment of your T.E.A.M.

Get a Mentor – If your company does not offer an official mentoring program, seek one outside the company. Research shows mentees were promoted five times more than an employee who didn’t have a mentor.

Network – Collect people: mentors, coaches, sponsors, peers. A support network makes it 2.5 times more likely you’ll be seen as a high performer and ready for advancement.

Visibility – Share what you’re learning in leadership development with your manager during your 1:1s. Forward reference materials to colleagues and copy your manager. Bring up your development plan during reviews. Post about your progress on LinkedIn. Let the world know you’re taking responsibility for your growth and are ready to serve as a leader.

Stand up for Yourself – If you get passed over for promotion, ask why. Your manager should give you clear feedback regarding what you lack. If you feel the suggestions are vague, press for specifics. Is it a skill? Learn it. Is it not enough experience? Ask your manager to give you assignments that will help you gain it. Make these your immediate goals and achieve them before your next promotion attempt. Keep your manager apprised of your progress.

Have you experienced unconscious gender bias? How did you call attention to it? Have you ever been unconsciously gender biased? What are you doing to be more aware? Please share in the comments.

More Precious Than Gold

In a former life, I volunteered as a worship leader in the elementary ministry at a church in south metro Atlanta. (Fun fact: if you can motivate 5th grade boys to participate in worship, you can do anything.) At every service, we quoted our bullet-pointed mission statement. One of those bullets was The Golden Rule (TGR): Treat others the way you want to be treated. Flash forward to the present where a flaw in logic has reached my attention. TGR assumes others want to be treated the way I want to be treated. You know what assuming does (if not, DM me). Turns out, there is a better rule to follow: The Platinum Rule (TPR). It says: Treat others the way they want to be treated. How can following TPR help you interact with your work team?

Everyone has a unique personality, but a few common traits dominate. When you identify those traits, you can predict how to both communicate with colleagues and motivate them to do their best work. How do you find out how people want to be treated? First, you have to know your own behavioral style so you can adjust it to build rapport with those different from yours. Then, you can ask, observe, and experiment.

Ask

If you’re a manager, what are your direct reports’ goals, motivations, values, and learning styles? You can find out by having them take a personality assessment (DISC, CliftonStrengths, Ennegram, Meyers-Briggs, etc., there are a ton). The resulting data helps you better tailor employee incentives. For example, If money motivates Jack, giving him a raise should make him more productive. But, if Jill is motivated by a flexible schedule, giving her a four-day work week instead of a raise would make her more productive.

Observe

Identify a coworker who follows TGR. They are treating you the way they want to be treated. (Mind. Blown.) Look for patterns and habits. What is their vocabulary like? Do they openly share their feelings? Do they dress casually or more suit and tie? How is their workspace designed? Interact with them in various environments: meetings, social situations, continuing education training. For example: In a brainstorming meeting, who likes to throw all kinds of ideas out for group discussion and who likes to sit quietly and process one idea at a time?

Experiment

Make note of how your manager responds to public praise, a thank-you note, or when you make time for a huddle they request. Ask questions like,“Would you rather this conversation be a meeting or an email?” and “When you’re doing deep work will you turn your IM to Do Not Disturb so I know not to bother you, please?” Try different communication mediums and notice which they reply to the quickest: Email? Phone call? Text? IM? Video chat? In conversation, mirror their non-verbal cues. Do they relax? When you make people comfortable, they know, like, and trust you faster.

TPR requires more work than TGR, and brings more reward. TGR is easy because we know what we like, but for building relationships, TPR is better. How do you want to be treated? Please share in the comments.