Communication – Page 6 – mardihumphreys.com

Boss? Friend? Both?

49% of American workers consider their manager a friend. If you job hunt on social media, plenty of your friends know you’re looking, and that’s the point of networking, right? So it’s possible at some point in your career, you’ll work for someone who is your friend. Here are five things you can do to keep both your friend and your job.

Before You Accept the Offer – Go to lunch and have an honest chat. Ask her what she thinks the pros and cons of working together will be. Does she have any hesitations? Is she worried about possible uncomfortable scenarios? Are you? Now is the time to find out. Ask the tough questions: “Will I be the ‘teacher’s pet’?” “Will you be harder on me than on the rest of the team just so it won’t look like I’m the teacher’s pet?” If you take the job, you’ve set a precedent for honest communication.

Grow Thick Skin – Your friend has friends at the office. They may go to lunch or happy hour and not invite you. They have inside jokes. You have to decide whether it’s appropriate to join in or ignore them. If your new coworkers know you and your manager are friends, they may exhibit possessive behavior to see how you’ll react. Practice your poker face and find common ground on which to bond with the whole team.

Intentional Communication – Expectations change and so do boundaries. Meet with your manager at regular intervals (Weekly? Twice a month? Whatever is necessary for clear communication) to clarify hers. For example: When a deadline looms, does she expect the team to work overtime or just the project lead? Or, does everyone take turns covering the switchboard during lunch?

Don’t Take Advantage – If you’ve been friends for years, you know what her hot buttons are. She knows yours too. Just because you know what buttons to push does not mean you should push them. You may get what you want right now, but hurt yourself in the long run. For example: If you feel strongly about a project’s objective, do you know how far to push your opinion without undermining her authority in front of the team? Lay down ground rules for fighting fair before any disagreements pop up.

Beware of Too Much Togetherness – Does she text you at night for status reports? Don’t answer after hours. Does happy hour turn into a briefing on the PowerPoint presentation you’re starting tomorrow? Stop going out for drinks after work. Be selective about how much time you spend together outside of the office and what you do. For example: If you go to a movie together, you select which movie to see or at least where it’s showing. Occasionally take the lead in your friendship, otherwise you’ll fall into the same pattern you have at the office.

Have you ever worked for a friend? What was your experience like? Please share your story in the comments section below.

Trial or Tool?

You walk into the office on Wednesday morning to discover the team member you hired two weeks ago, quit without notice. The disasters this causes start running through your head: loss of revenue, production, etc. Now, instead of attacking your end of month to-do list, you have to do all the company’s termination tasks, get the ball rolling to hire a replacement, and make arrangements to cover all the former employee’s responsibilities. Even if this example doesn’t apply to you, you frequently face crises at work. When one happens, do you see it as a trial or a tool? The way you choose to look at the problem is crucial to your solving it. Here are three ways to turn obstacles into opportunities.

Don’t Panic: Stop. Take a deep breath. Write down everything you’re thinking so you can get the negative thoughts out of your head to make room for thoughts that will help you solve the problem. Circumstances are like clay, not a brick wall. You can mold them. What you currently think of as “rules” to handling your situation, didn’t always exist. Someone had to come up with the idea, do it over and over again, pass it on to someone else on the team, and now it’s just the way things are done. You are perfectly capable of coming up with another way to overcome the obstacle, and when you do, you’ll be the office hero.

Adjust Your Attitude: Don’t whine and wallow. Okay, maybe for five minutes, but then get over the emotion that tells you the situation isn’t fair. You need all your energy to focus on thinking clearly, communicating what needs done, and solving the problem. Problem solving is easier when you’re confident you can do it. When setbacks happen, tell yourself: “Well, here are the things we know don’t work.” Celebrate the baby steps that move you forward. You can build on small wins and snowball them into progress. Ever trained a puppy? When he did something you wanted him to do, like sit, you gave him a treat. When you told him to sit and he wouldn’t, you didn’t give him the treat. Do the same thing with yourself. When you accomplish something that moves you toward resolution, reward yourself. It can be something small, like a walk around the building or something bigger, like lunch out with a friend.

Make This Work for You: What can you learn from this situation? Whom in the office are your allies? Who are your enemies? Who are your frienemies? When the team is under pressure, you can quickly spot who is in your corner and who isn’t. Tuck this knowledge away for future reference. What progress can you document for your next performance review? How can you stand out in a good way? Does your boss have your back? Does your boss have your front? For example, when reporting to the company she says something like, “Yes this puts us behind schedule, but here is what Susan is doing to rectify that…” Take this opportunity to listen to chatty, stressed out team members. Practice your emotional intelligence and hear what they have to say without judgement. Silently wade though their emotions and evaluate whether or not their points are valid. Is there a way to incorporate their ideas into a solution? Encourage your team to not give up. All these things demonstrate your developing leadership skills.

The problem that seemed insurmountable on Wednesday can look a lot more surmountable by Friday, if you perceive roadblocks as fuel for success. You can do this!

Please share your stories of turning obstacles into opportunities here:

How Far I’ll Go

We all need help at work from time to time. Whether the client wants a last minute presentation, a coworker goes on maternity leave, or a problem halts production, there are times when the team has to pull together to accomplish its goals. But how far should you go to pitch in? Before you volunteer to once again help that coworker who always seems to be behind the eight ball, ask yourself these questions:

How far are you willing to go? Find out how big the task is and how long you’re expected to stick with it. Do you have a part in the process or will you be responsible for the entire project? To be motivated, do you need to feel like your coworker is working as hard as she can? How do you know she is? For example, will you be frustrated if you’re cold calling in the snow in February while she’s setting up her home office? Is she asking you to do things she could easily do herself? IE: If she asks you to order file folders and have them sent to that home office, will that tick you off? It’s hard to persist completing her tasks in addition to your normal job if you dislike them. Are you friends with this person? It’s both easier and harder to help out a friend. She’s counting on you to meet her needs and you feel guilty when you have to put your work first. Will you lose this friend if you refuse to help or if you make a mistake?

Is there any way this can backfire? If helping someone else endangers one of your projects you have to say no, even if it causes conflict with your coworker. Is this task temporary or will you end up her permanent unofficial assistant? When you take on a responsibility, there’s always a chance it will become part of your job and you won’t be compensated for it. Are you okay with that? Is this coworker infamous for trying to give her work away? Helping her could give you a reputation as a doormat. Do you already help other people? If so, you may want to limit your assistance to performing the same task for everyone. For example, If you proofread team members’ activity reports, you not only define your boundary, you can also position yourself as a Subject Matter Expert. If you help on this project and it fails, will you be held responsible? If you help on this project and it succeeds, will you get credit?

Can you take advantage? If you’re going to take on extra responsibilities temporarily, make sure they’re a good use of your precious time. If it’s a way to learn new skills, allows you to stretch out of your comfort zone, pay it forward, makes you a value added employee, increases your visibility to the company in a positive way, and/or makes you look good at performance review time, you should consider it. Maybe you currently have too much time on your hands. Is this project a way to keep busy? It’s actually easier to be busy than to try to look busy. Maybe this temporary responsibility is something that comes naturally to you. If it’s easy for you, go for it.

Like the Beatles, we get by with a little help from our friends. But serial assisting does not get you promoted; it gets the person you’re assisting promoted. Find that boundary between helpful and doormat and don’t cross it.

Share your stories of how far you go to help your team here:

The Hard Way

Have you noticed that the skills you learned the hard way are the ones you remember best? Setting boundaries, creating margin, and disregarding toxic people’s opinions, are skills I learned through situations like my parents divorce, being the only female on my commercial production team, and working for a supervisor who only hired me to be his scapegoat. Through these experiences, I learned to adapt and be nimble. I was forced to discover my limits and figure out what to do when I reached them. Don’t get me wrong, I’m not a Pollyanna. I’m a pirate. I’ve learned, and continue to practice, turning hardships over, around, and upside down looking for opportunity in the adversity in order to survive it. One of the ways I do this is by practicing gratitude. Gratitude is not a luxury for me. It’s a coping mechanism. It doesn’t come naturally. I have to work at it. I hope some of the things I do will work for you too.

Journal: Every morning I write down at least one thing in my gratitude journal that I’m thankful for from the previous day. I try not to be snarky. Statements like, “I’m grateful my gossipy coworker called in sick,” are not allowed. I mentioned my gratitude journal in an earlier post. Read more about it here.

Give: When it comes to money, I’m a saver. I tend to hold on to it too tightly. When I begin to resemble Ebenezer Scrooge, I look for ways to give some of it away anonymously. Gratitude reminds me to be thankful that since I have enough money to meet my needs, I can afford to give some of it away. For example: Paying the bill of the person behind me in the Starbucks drive thru line.

Serve: Serving doesn’t have to mean drudgery. It can be as simple as holding the door open for the person behind me at the Post Office, chatting with a lonely store owner during my canvassing, and letting someone with fewer items than me cut in the grocery store line. Gratitude reminds me that everyone I come in contact with has a problem and I don’t have to be another one.

So how have these three practices helped me in my career? When I’m in a difficult situation, gratitude reminds me that it’s temporary. As my grandmother used to say, “This too shall pass.” Remembering this helps me to relax and that vibe often attracts new connections. Luck is not only preparation meeting opportunity, it’s having an open mind and generous attitude. Networking is much easier if I’m genuinely interested in getting to know a person instead of just finding out what she can do for me. Gratitude helps me see light in dark circumstances. When I can see light at the end of a tunnel, I know what direction to head. I can formulate a plan to get around the obstacles in the tunnel and reach that light. Like when I have a project deadline looming and not enough crew, hours, or inventory to complete it, gratitude helps me focus on the fact that at least I have the project.

When work makes you feel small, stupid, sick, or stuck, practice gratitude. Treat others the way you want to be treated. Pay it forward because what goes around comes around. The love you take is equal to the love you make. These cliches are cliche because they are true. Gratitude is contagious. Go infect as many people as you can this week then tell me about it here:

Ghosting an Employer May Have Grave Consequences

A couple of months ago, my office was hiring for an entry-level position. We scheduled an interview with a candidate both we and our client were excited about. The day came, the client came, the time came, but the interviewee didn’t. No phone call, no text, no email. We waited half an hour. Crickets. Finally, our client gave up and left. Awkward. We were ghosted. Ghosting is a term usually reserved to describe cutting off communication without warning with someone you no longer want to date, but now employers are being haunted. All of us have found an open position we loved, spent hours adapting our resume to the job description and writing a clever cover letter, then sent it off only to hear silence from the employer. Kinda makes you feel entitled not to respond when the shoe is on the other foot, doesn’t it? But that behavior could have grave consequences on your career.

Why does ghosting happen? It can happen when an inexperienced candidate has multiple offers and wants to avoid conflict. Social media and texting help us communicate easily, but don’t allow for face to face bonding so relationships can be shallow and easily left. Another reason is now that there are more job openings in America than employees to fill them, ghosting seems to be a bit of payback to the system that allowed employers to only contact the applicant they wanted to hire and leave the rest of us hanging.

What can employers do? They could take a cue from the travel industry and overbook interviews like an airline over sells tickets. They could hold group interviews which both saves time and creates a sense of competition among the applicants. I was in a group interview for a side gig at a department store a couple of years ago and it made me want the job more. I not only saw who was up for the position, but also the interviewer’s nonverbal reactions to my competitors answers. I then tailored my answers based on her reactions to theirs. I got the job. Employers can call or text a new hire 24 hours before her first day with a friendly, “Looking forward to seeing you tomorrow!” message. They can treat people with respect. If the candidate is not the right fit, communicate that message kindly and as soon as possible.

What should job seekers do? There’s a cliche that goes, “You meet the same people on the way down the ladder as you did on the way up.” The recruiter who found you for this job, may also work for another employer you want to work for later. People have long memories and tend not to forget who ghosted them. For example: Attendance was a crucial aspect of the job for which we were hiring. If you ghosted the interview, we can’t rely on you to show up for the job. It’s not like you can come back to us and say, “JK, changed my mind, I’ll take that job now.” You’ve broken trust with us and won’t get it back. If you accept another offer, respectfully tell the hiring manager as soon as possible. At least send an email, but best practice is to have the difficult conversation. Remember that department store side gig I mentioned in the last paragraph? I began onboarding and found out within two weeks this was a bad fit. Did I want to ghost? Yes. Did I? No. When I walked into the manager’s office to tell her, she took one look at me and said, “You’re quitting, aren’t you? Why do all the adults quit?” Bottom line: She thought I was mature and we parted amicably. If I want to go back, the door is still open. It was worth the forty-five seconds of discomfort.

Have you ever ghosted a potential employer? Have you ever had a interviewee just not show up? Share you stories here:

Yes, Your Honor

We don’t think about how much our parents sacrificed for us until we have children. We don’t realize how good our parents are until we do the job. We don’t consider the long term consequences of making career choices that favor raising a child until we have to make them. We don’t imagine the personal impact of staying up all night nursing a baby, staying up all night worrying about a teenager who is still not home, or staying up all night counseling an adult child whose heart just got broken, until we experience those things.

Merriam-Webster defines honor as treating people with admiration and respect and to give them special recognition. The Bible goes further: “Children, obey your parents in the Lord, for this is right. ‘Honor your father and mother’—which is the first commandment with a promise— ‘so that it may go well with you and that you may enjoy long life on the earth.’” (Ephesians 6:1-3 NIV) These instructions leave the door to interpretation wide open. When I was five years old, I honored my parents by obeying them. But now that I’m an adult, not so much. Unsure of what to do, I did what most communicators do: I asked them. My Mom said, “In a simple statement, make them feel like they matter, are important, and are worth your time and energy.” My Dad said, “Knowing parents in all stages of life, caring enough to note what is not being said, by noticing non-verbal communication, serving them out of love, not obligation.”

No pressure.

My parents had years to decide what honoring a parent looks like. Their definitions are filtered through their recent experience with my grandmother. During the last few years of her life, my parents honored Grammy by serving her. They, and my uncle, managed her care and her home as her health declined. That was a big ask. Grammy was fortunate to have children willing to serve her as they did, and I trust God will bless my parents for their work.

My parents’ answers indicate they feel honored when my husband, daughter, and/or I spend time with them. Time is a precious commodity both for them and us. I learned that from Harry Chapin. So, I set reminders in my phone to send “just checking in” texts. I encourage my husband and daughter to have their own communication with them and I encourage my parents to communicate with my husband and daughter directly too. I ask when we can get together and what can I do for them. I count on them to tell me, then do everything I realistically can to make it happen.

Not everyone is blessed with good parents. The bottom line is: Forgive them. Simple, but not easy. Forgiveness is for the forgiver, not the forgiven. It’s self-preservation. It doesn’t change anything about them, it heals you. If it’s just a matter of mistakes you think your parents made, communicate with them: “I feel like you favored my sister over me,” or “I feel like you criticized everything I did.” Have that difficult conversation. But if you were physically abused or abandoned, acknowledge the pain and work to let it go for your own peace of mind. If you have to distance yourself from a toxic parent in order to be emotionally healthy, the most honorable thing you can do may be to just leave them alone.

I can never repay my parents for the T.E.A.M. effort they put into raising me, but I can appreciate it by finding out what makes them feel honored and doing my best to make them feel loved. Please share what you do to honor your parents here:

Back-handed Benevolence

WARNING: The following post is more savage than usual. Read at your own risk.

I’ve already commented on sexism in this blog, but another form of it has hit my radar and I can’t get it out of my head: Benevolent Sexism. How have I missed this?! This has happened to me throughout my career. In fact, I use it to my advantage whenever possible. Am I being lazy? Am I taking advantage of an unfair societal norm? Am I overthinking this? Peter Glick and Susan T. Fiske did an extremely thorough study on sexism in 1996, in which they defined two types of sexism: Hostile and Benevolent.

Summary: Hostile Sexism (HS) is insulting women because of stereotypes; IE: objectifying women and/or degrading women. Benevolent Sexism (BS) is complementing women because of stereotypes; IE: always being told you look good and never being told your work looks good. Thanks to the Me Too movement, hostile sexism will probably not be tolerated in the office. Women would likely rebel against overt efforts of control. But the facade of BS makes women think this control is okay. After all, men are trying to take care of us, right? It’s all warm and fuzzy until you realize you’re contributing to the sabotage of your leadership goals.

Stereotypes:
Women are born kind, emotional, and compassionate. You grab a coffee for your male coworker while getting your own. He praises you for your thoughtfulness. When you suggest he get it next time, he calls you,“bossy.”

Women are weak, sensitive, and vulnerable. Your male coworker gently takes the five gallon water bottle from you to lift it up onto its pedestal then hands you the stack of notes he was carrying and asks you to go make him copies while he changes out the empty bottle for the full one.

Women are more intuitive than men and are naturally more organized. This assumption has you doing the heavy lifting of mediating conflicts, buying the boss’s birthday gift, and being the default note taker in the budget meeting because women are naturally better at those things.

I thought these stereotypes were trivial until my research revealed the attitude behind them. Those men aren’t thinking they’re helping you, they think you’re not capable. Not speaking up leaves your manager with the impression you’re not capable. Consequently, expectations of your job performance is low and you’re overlooked for career-advancing projects. BS seduces women to stay in stereotypical roles reinforcing inequality in both promotions and raises.

Struggles: Since men and women are born physically different, does that mean we should treat each other differently? Since women physically suffer once a month and make, carry, and give birth to children, aren’t we owed some car maintenance and bug killing? Where is the line between chivalry and BS? If we believe a woman isn’t capable of changing a tire, do we then believe she isn’t capable of running a company? If your boss asks you to plan the office holiday party instead of asking the guy in the cubicle next to you who has the same status in the company, has he revealed his assumptions about what men and women are good at? Will those assumptions influence his business decisions (he lets you plan a project, but not manage it) and performance reviews (he then penalizes you for not managing any projects)? Will your male coworker get a bigger raise than you because he has a family to support even though you both do the same job? If you decide to have a child, will the boss judge you as a bad mother for returning to work?

This is a cultural phenomenon that won’t be solved with a blog post. But we can recognize it, call it out, and talk about it. So, what can we do? Share your thoughts here:

Ask for What You Want at Work and Get It

We assume if we work hard we’ll get the raise, promotion, or award we deserve. You know what assuming does. (If you don’t know, email me.) Reality check: Most managers don’t notice everything we do to get our jobs done. They can’t. They’re too busy trying to get their own jobs done. If you want recognition, you have to campaign for it. Raises, promotions, and awards cost the company money. They will invest in value-added employees who either bring in revenue or save it. When we feel like we deserve a raise, promotion, or award, we need to present a case for why it’s in the company’s best interest to reward us. Here’s a three step process for getting the recognition you deserve:

Prepare: Your company has guidelines for raises, promotions, and awards. Look for them on your intranet or in your employee handbook. If these guidelines are not public, start digging. Ask your manager how to find them. If he doesn’t know, ask your HR representative. It’s crucial to find out what you have to do to get recognized and demonstrate how giving you what you want benefits the company. Once you read the guidelines, write down everything you’ve done to meet them. Quantify your success as much as possible. IE: “I was instrumental in increasing production 7% for the month of May, 2018,” is more impressive than “I helped increase production last month.” If you habitually track your accomplishments, this task won’t take long (and if you don’t, you should. It makes performance review prep SO much easier). But, if you don’t, resist the temptation to rush this part of the process. Take at least a couple of days, if not a full work week to complete it. You’ll be surprised what you remember you accomplished while you are actually doing your job. After you’ve written everything you can think of, distill these thoughts down to a bullet point list of your top (no more than) ten accomplishments. You’ll hand this list to your manager in a 1:1.

Practice: Weave these points into a narrative to tell your manager after handing him the list. Give him something to look at besides you, but don’t quote verbatim something he could read himself. This list and your story are ammunition he can use when he goes to bat for you with the higher-ups. In a concise speech clearly articulate: Why you want what you want, why it’s in his best interest to give you what you want, and how the company will benefit from giving you what you want. Practice your presentation in front of a mirror. Your goal is to look confident, relaxed, and persuasive. Make your delivery professional and non-emotional. Annual job performance reviews are the perfect time to speak to your manager about what you want from your job and from the company, and since you know when it’s coming, you have time to rehearse. Read this to help you prepare.

Pushback: Just because you ask for something doesn’t mean you’ll get it. Prepare for objections. Note why you can’t have what you’re asking for. Does the company not have enough money to give you a raise right now? Is there a skill you lack for a promotion? Are there other people up for the award? Ask what you can do in the next six months to get what you want. Do you need to exceed your sales goal by 5% in order to be considered for a raise? Do you need to learn basic coding to get a promotion? Do you need to volunteer more in your community to be considered for the award? Make the answers to these questions S.M.A.R.T. (Specific, Measurable, Achievable, Results-focused, Time-bound) goals. Set a reminder in your calendar to meet with your manager again in six months to discuss how you achieved them and if you can now get what you want. If you really want that raise, promotion, or award, you may have to be persistent. It’s natural to be disappointed, but if you let that stop you, ask yourself how badly you really want it. Is it worth your T.E.A.M.? If the answer is yes, then keep hustling and go get it!

Share your stories of how you ask for what you want at work here:

Office Vampires

“You aren’t listening to me are you?” My coworker asked. “No.” I admitted. “I’m really not. Sorry.” But I wasn’t sorry. I was working. And he was telling the same story he told yesterday. TWICE. I’d just come from an extremely long meeting with a high maintenance coworker, the office was full of chatter, and I had four hours worth of work to do in the twenty-five minutes left in the week. My coworker was in the middle of his story before I entered the room and my back was to him so why did he assume I was listening?! He wasn’t being malicious, just annoying and inconvenient, but did I have to sacrifice productivity for the sake of politeness? No, I didn’t. But, I did have to gently point out that I had to concentrate on a project with a hard, rapidly approaching deadline. Office vampires come in many flavors, but they all suck. Here are three examples and suggestions on how to cope:

Gossips: Henry Thomas Buckle said, “Great minds discuss ideas. Average minds discuss events. Small minds discuss people.” I try really hard not to say anything behind someone’s back that I wouldn’t say to his face. I learned this lesson early in my career. My office was on the corner of a busy intersection of the building and coworkers liked to drop in and chat, usually about other coworkers. With an amazing amount of frequency, I’d be in a gossipy conversation with someone and the subject of the gossip would walk into my office. This happened so often that one of the people who regularly came by to chat noticed. “Every time we talk about someone, he walks in! Maybe we should talk about Elvis to see if he’s still alive.” At that point, I knew I needed to change. So my strategy became asking my coworker for the source of the gossip. When a coworker came to my office and said, “Everybody says the manager is a jerk.” “Really?” I said. “Name three.” He couldn’t. Asking for sources and facts to back up his claim became my favorite way to shut a gossip down because it takes away his fun. If he pressed on, I let him know he’d hit a boundary: “Sounds like office gossip to me. I just don’t have time to deal with stuff like that.” I also realized that if he gossiped to me about other people, he was also gossiping to other people about me. To better protect yourself from these types of coworkers, be careful what and whom you talk about at work. It’s wise to save your personal life for your friends and family.

One-uppers: Much like Kristin Wiig’s Penelope character on SNL, these are conversational narcissists. I once had a coworker who only asked me about my weekend so she could tell me about hers. She’d ramble on and on as if she was delivering a monologue. When it was my turn to speak, she used filler words (ie: “That’s interesting, but when I…”) to rush me through my end of the conversation so she could speak again. When she was in the workroom talking to someone and I entered, she’d call my name to get my attention and expand her audience. These types of coworkers are seeking attention. It’s best practice to act uninterested. Maybe go to the ladies room or make that follow up phone call. Be kind, but don’t be their spotlight.

Parade-rainers: Some coworkers find your success threatening and will try (consciously or unconsciously) to bring you down in order to feel better about themselves. For example: Once while I was celebrating the completion of a difficult and time consuming project, a coworker said to me, “Good luck getting them to pay on time.” I snapped. Although, I like to remember it as being assertive. I said, “Let me have my moment, please. We’ll burn that bridge when we come to it.” Misery loves company. Don’t provide company to these types of coworkers. It’s not really about you. They single you out because you’re convenient. This is a good time to practice your emotional intelligence. You have to get along with them, but you don’t have to care what they think or how they feel.

Office vampires are usually negative people, but they’re still people and as such, deserve respect and consideration. Set boundaries, kill them with kindness, and be assertive. Then, don’t think about them outside the office. They suck up enough of your time already.

Do you have suggestions on how to deal with an Office Vampire? Share them here:

Would You Rather? A: Face Scylla OR… B: Face Charybdis

I had a front row seat to the series of unpleasant decisions one has to make when caring for an aging and ailing parent. During the final years of my ninety-year-old grandmother’s life, she lived in her house. Both she and the house needed lots of care. She had a son, a daughter, and two adult granddaughters. She didn’t want to live with any of us, she didn’t want any of us to live with her, and she didn’t want to live in an assisted care facility. We worried constantly about her driving, her falling in her home, and her taking care of herself. My parents and uncle worked very hard for two years managing both their own households and hers. It was like a job: Grammy was the boss and the family was her team. What do you do when seemingly impossible demands are made of your team? What happens when you don’t like any of your choices? Here are three lessons I learned that may benefit you at work:

Communicate: During the last two years of Grammy’s life, she went to the hospital’s emergency department several times. These visits were unplanned and usually happened at inconvenient times. She had seven family members who could either take her or meet her there. These trips required communication and negotiation among the family. Who was on scene when the decision was made? Is this trip necessary? Are there other options? (Is her Primary Care Physician available? Is this really an Urgent Care visit?) It was like an emergency at work. Has this ever happened to you? You have a 5:30PM appointment across town and the boss hits you up at 4:55PM for a report he wants by 8:00AM tomorrow. What do you do? Cancel your plans because he needs help immediately? Remind him that poor planning on his part does not constitute an emergency on yours? Neither choice seems wise. This is the time to compose yourself, keep calm, and communicate. Start a dialogue enlisting your manager’s effort in the solution. It’s perfectly respectful to say, “I have an appointment, what are our options?”

Step away: We had a difficult time making plans during the last couple years of Grammy’s life because there was always a chance we’d have to cancel them. For example: We wanted to take Mom to see an exhibition of the Terracotta Army for her birthday, but we needed to buy tickets in advance. After much deliberation, we decided not to go because the odds of Grammy needing us were pretty high at the time. We ended up celebrating with brunch; a shorter event closer to home. Sound like a familiar work situation? For example: You need to take vacation or otherwise lose those days, but someone quit and your responsibilities increased. If you can’t manage to take a few days off in a row, at least take a long weekend to let your brain rest and reboot. Exercise, go to a movie, go to brunch, read a book, listen to music. Your brain can come up with creative solutions by associating unlikely connections. Give your brain more resources, experiences, and connections to access. You never know where inspiration will come from.

Be kind: Everyone wanted to do what was best for Grammy, but what was best for her was both subjective to and exclusive to everyone involved. It’s often like that at work too, right? Your manager’s priority may be whatever the corporate office dictates. Your coworker’s priority may be whatever keeps the customer off her back. Your priority may be whatever gets you to hit your KPIs (Key Performance Indicators). When all those priorities collide, Ask yourself: Which solution causes the least amount of damage? Which solution is the most kind to the most people involved? Filter your choices through your moral compass. Remember the situation is temporary and don’t allow emotion to cloud your judgement. Stress will exacerbate the situation, so take a time out to stop and think. Make a list of just the facts. Don’t color this list with feelings or judgements. Next, list all the possible options for resolving the situation no matter how outside the box. Then, look at the list and decide what solution does the most good for the most people. Even if you can’t make the situation a win for everyone, at least you can see who will be impacted the most and do the best you can for them.

What are some hard decisions you’ve made lately? Tell me about them here: