I had a front row seat to the series of unpleasant decisions one has to make when caring for an aging and ailing parent. During the final years of my ninety-year-old grandmother’s life, she lived in her house. Both she and the house needed lots of care. She had a son, a daughter, and two adult granddaughters. She didn’t want to live with any of us, she didn’t want any of us to live with her, and she didn’t want to live in an assisted care facility. We worried constantly about her driving, her falling in her home, and her taking care of herself. My parents and uncle worked very hard for two years managing both their own households and hers. It was like a job: Grammy was the boss and the family was her team. What do you do when seemingly impossible demands are made of your team? What happens when you don’t like any of your choices? Here are three lessons I learned that may benefit you at work:
Communicate: During the last two years of Grammy’s life, she went to the hospital’s emergency department several times. These visits were unplanned and usually happened at inconvenient times. She had seven family members who could either take her or meet her there. These trips required communication and negotiation among the family. Who was on scene when the decision was made? Is this trip necessary? Are there other options? (Is her Primary Care Physician available? Is this really an Urgent Care visit?) It was like an emergency at work. Has this ever happened to you? You have a 5:30PM appointment across town and the boss hits you up at 4:55PM for a report he wants by 8:00AM tomorrow. What do you do? Cancel your plans because he needs help immediately? Remind him that poor planning on his part does not constitute an emergency on yours? Neither choice seems wise. This is the time to compose yourself, keep calm, and communicate. Start a dialogue enlisting your manager’s effort in the solution. It’s perfectly respectful to say, “I have an appointment, what are our options?”
Step away: We had a difficult time making plans during the last couple years of Grammy’s life because there was always a chance we’d have to cancel them. For example: We wanted to take Mom to see an exhibition of the Terracotta Army for her birthday, but we needed to buy tickets in advance. After much deliberation, we decided not to go because the odds of Grammy needing us were pretty high at the time. We ended up celebrating with brunch; a shorter event closer to home. Sound like a familiar work situation? For example: You need to take vacation or otherwise lose those days, but someone quit and your responsibilities increased. If you can’t manage to take a few days off in a row, at least take a long weekend to let your brain rest and reboot. Exercise, go to a movie, go to brunch, read a book, listen to music. Your brain can come up with creative solutions by associating unlikely connections. Give your brain more resources, experiences, and connections to access. You never know where inspiration will come from.
Be kind: Everyone wanted to do what was best for Grammy, but what was best for her was both subjective to and exclusive to everyone involved. It’s often like that at work too, right? Your manager’s priority may be whatever the corporate office dictates. Your coworker’s priority may be whatever keeps the customer off her back. Your priority may be whatever gets you to hit your KPIs (Key Performance Indicators). When all those priorities collide, Ask yourself: Which solution causes the least amount of damage? Which solution is the most kind to the most people involved? Filter your choices through your moral compass. Remember the situation is temporary and don’t allow emotion to cloud your judgement. Stress will exacerbate the situation, so take a time out to stop and think. Make a list of just the facts. Don’t color this list with feelings or judgements. Next, list all the possible options for resolving the situation no matter how outside the box. Then, look at the list and decide what solution does the most good for the most people. Even if you can’t make the situation a win for everyone, at least you can see who will be impacted the most and do the best you can for them.
What are some hard decisions you’ve made lately? Tell me about them here: