Decision Making – Page 16 – mardihumphreys.com

Hidden Treasure

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Continuous improvement is my business, so I’m habitually looking for manual processes to automate. Some of my clients get nervous because automation could eliminate an employee’s job. But that employee has a big advantage over the automating software application: soft skills. Only human beings can combine wisdom, communication, leadership, and self-awareness to get work done. If the employee is valuable, then I suggest the client take this opportunity to advance them into leadership. That decision calls for careful consideration because individual contributors tend to get promoted for their technical skills. However, the promotion often comes with people to manage requiring soft skills the new manager may not have. Here are three characteristics to look for when identifying a potential leader.

Growth Mindset

Leaders are constantly learning, questioning their own assumptions, and seeking feedback. For example, leaders:

Take personal initiative to adopt the company’s mission. They decide to find their role in furthering it even if being an individual contributor is not their dream job
See the big picture and think strategically about how they can help the organization get from where it is to where it wants to be
Not only focus on what they can control during a crisis but also look for new opportunities the crisis may spawn
Realize the next step toward a goal may require two steps back
Develop confidence when they refuse to be victims of setbacks
Favor performing small experiments to get the team comfortable with failure. They frame these failures as necessary to eliminate what doesn’t work
Don’t wallow in regret when they make a mistake. Instead, they find out where they went wrong to prevent it from happening again
Recognize the importance of celebrating every baby step the team takes toward their goal

Inspires Collaboration

Bestselling business author Daniel Pink, says 70% of employees spend at least some of their workday “persuading or convincing others.” People who do this well and for the benefit of both the project and the people working on it, are leaders. They:

Positively build, cultivate, and engage a disparate team to promote a workplace culture of diversity, equity, inclusion, and belonging
Give relentless respect to earn trust and strive for mutual understanding
Rally the team to buy in to the plan that will complete the mission
Manage conflict to foster debate instead of defense
Encourage everyone on the team to maintain an attitude of, “It’s us against the problem, not us against each other.” This bonds the team and makes everyone stronger for the next challenge

Chronic Curiosity

In his book, Play Nice But Win, Michael Dell, Founder, Chairman, and CEO of Dell Technologies says, “Change, true transformation, is a race with no finish line.” Thanks to technology the rate of change is increasing and it’s not going to slow down. Leaders:

Champion transformation and look for what is coming next
Are more interested in relevant results than in looking the smartest person in the room
Apply the scientific method to business challenges. For example, COVID is forcing leaders to think critically about how work gets done because business “as usual” no longer exists. Solving that challenge begins with curiosity

What qualities do you look for in a potential leader? Please share in the comments.

You Can Talk To Me

You communicate so much you forget how complicated it is. The procedure is basic: receive information, process it, and respond. But the circumstances can be tricky. For example, communication can require:

A quick response (an emergency phone call)
Emotional control (face-to-face with an angry customer)
Tact (requesting clarification from your manager in reply to the vague instructions in their email)
Creating a secure environment (asking your teammates to turn their cameras on during the videoconference)
Warmth (posting on the company’s social media platforms)

You’re surrounded by obligations to communicate with managers, direct reports, teammates, departments, networking colleagues, customers, etc. You have to adapt your technique for each interaction, but common to all forms of workplace communication are: receiving, transmitting, and non-verbal.

Receiving

It’s counterintuitive, but good oral communication does not begin with speaking. It begins with active listening. During conversation when someone is speaking:

Give them your full attention by eliminating distractions (put your phone away)
Do not interrupt (listen to learn; not to respond)
Summarize what you heard and repeat it back (this prompts them to reciprocate when it’s your turn to speak)
Ask clarifying questions (“Would you please say more about why that metric is relevant?”)
Mirror their body language (but only if it is open. If it’s closed, (crossed arms and legs, furrowed brow) then open your body language and try to get them to mirror you)

Transmitting

Speaking – To successfully convey your message slow down your rate of speech, enunciate, and use as few words as possible. Avoid making your statements sound like questions. (Do: “Edit the third paragraph, please.” Don’t: “This needs edited, okay?”) Workplace communication is about collaborating, problem-solving, and receiving and delivering feedback. You are most effective when your words are positive and empathic. For example, “I know that you had a setback with our new client and I know you can also set things right with them.”

Writing – Most of your writing is probably email. Setting a pleasant tone (“I hope you had a good weekend”), composing a clear, concise message (“Our status update meeting is this Friday morning”), and closing with a clear call to action (“Please send me your report by COB Thursday”) are crucial to getting your desired result. People don’t actually read emails. They scan them. The more filler words your message contains, the more likely it is to be misinterpreted.

Nonverbal

When you consider nonverbal communication you probably think about tone of voice, eye contact, and hand gestures. But it can also be:

Work ethic (doing your job to the best of your ability)
Flexibility (you’re willing to occasionally adjust your schedule to meet a deadline)
Adaptability (you not only complete your own project but also pitch in and help where it’s needed)
Clothing and accessories (novel jewelry is a conversation starter)

Learning to communicate well is like learning to play a musical instrument or a sport. The more you practice, the better you get. What are you currently doing to improve your communication skills at work? Please share in the comments.

Time for a Brand Refresh

Soft skills are hard. It takes years of practice to hone interpersonal skills, build character, and cultivate a professional attitude. They can take longer to learn than advanced JavaScript and are more critical to job performance. Soft skills are based on making wise choices. They are so important that four years ago I started writing about them weekly. In a world that daily iterates thanks largely to technology and COVID, soft skills are game-changers for the future of work. Employees who can successfully navigate fluid situations are extremely valuable. Over the next month we’ll explore four broad categories of soft skills: wisdom, communication, leadership, and self-awareness. First, let’s clarify terms:

Hard Skills: These are technical skills you learn through education, practice, and repetition. You can prove these skills with a degree or certificate; for example, mastering a second language, getting your PhD in physical therapy, or earning your Project Management Professional certification. These skills are temporary and change as technology evolves.

Soft Skills: These skills aren’t dependent on acquiring education. They are personal attributes you accumulate through life experience. They help you interact effectively and harmoniously with other people. They are broad and difficult to quantify. They are permanent and required for every job.

Wisdom is a Soft Skill

Wisdom is knowledge gained through experience over time. Organizational psychologist and bestselling author Adam Grant says, “Wisdom is being fast to learn from others’ errors to slow the rate of yours.” You attain wisdom by collecting as many facts and as much truth as you can to make the best decision you can in the time that you have to make it. Here are three ways you use wisdom at work:

Emotional Intelligence – You have learned how to competently manage your emotions when you are under stress. You recognize when emotions are governing someone’s behavior and can empathize with them. You are able to identify someone’s motivation and use it to influence them both verbally and non-verbally. For example, you have a personal rule to wait 24 hours before replying to an email that makes you angry.

Time Management – You can plan strategically (you have to-do lists for today, tomorrow, next week, etc.). You can remain focused long enough to get into flow. You have boundaries around work-life integration. You put in the time necessary to grow trusted relationships. For example, you booked a recurring calendar appointment for the last hour of your workday on Fridays to update your monthly expense report.

Performance Under Pressure – You developed the patience to prioritize instead of criticize. You recognize that a looming deadline tempts you to cut corners, but you also remember garbage in, garbage out. Experience has taught you that ideas and solutions come faster after you’ve taken a break. For example, your biggest client threatens to leave. Instead of looking for a team member to blame, you personally call the client for feedback.

The fast pace of business makes managing our impulses, waiting for processes to run their courses, and looking at the big picture and where our selfie fits in it hard. So may we please re-label soft skills with an adjective that better describes them? What do you think of human skills or professional skills? Please share your ideas in the comments.

Be Like Betty

Betty White and I are birthday buddies. This January 17 is a more somber celebration as I both fondly and gratefully contemplate her example of a life well lived. To be (basically) a centenarian is an amazing accomplishment, but her longevity isn’t the most impressive thing about Betty White. When People magazine asked her about it recently, Betty attributed her long life to being a cock-eyed optimist. She said, “I got it from my mom, and that never changed. I always find the positive.” That mindset guided Betty to make wise choices regarding her T.E.A.M.; especially when it came to her work. Here are a few examples.

Betty Spent Her TIME Honing Her Craft

After co-hosting a daily variety show, Hollywood on Television, in 1952 she began hosting solo. For the next four years she improvised five and a half hours of live television six days a week by herself. At the same time, she produced and starred in another television show called Life with Elizabeth, for which she won her first Emmy. Over the following 70 years, Betty won seven more Emmys plus a Grammy, two Screen Actors Guild awards, and many other accolades. She wasn’t in the entertainment industry to win awards, but they are evidence of her job performance.

Betty Spent Her ENERGY Seeking New Projects

Her big break into celebrity came when she did a guest spot on the Mary Tyler Moore show. She did the job so well, she was made a permanent cast member. Betty’s role on Hot in Cleveland happened the same way. The Snickers commercial she did for the 2010 Super Bowl led to a guest hosting gig on Saturday Night Live. Betty knew what she could do, identified the need, and provided value where she could. Those soft skills are crucial to every industry.

Betty Spent Her ATTENTION on Leadership

The Golden Girls was groundbreaking television at the time the show began airing. It spotlighted the needs of an often overlooked segment of the American population. The premise of Betty’s final sitcom, Hot in Cleveland, challenged society’s standards and perceptions of women’s beauty.

Betty Spent Her MONEY on Under-resourced Organizations

She was as famous for being a life-long animal lover as she was for being an actress and her work funded her passion. Betty’s fame generated a fan club: Bet’s Pets. The membership dues all went to various animal rescue charities that Betty participated in.

In choosing to spend her T.E.A.M. in these ways, Betty created an enviable legacy. I’m grateful that she not only left us with an abundance of her work roles to enjoy, but also with life roles to model.

Betty White’s life story is much larger than I can tell within my usual 500 words. You don’t have to Google very hard to find articles describing why she is regarded as a pioneer, cultural icon, and national treasure. How has her passing prompted you to examine your purpose for work and life? Please share in the comments.

Back to Basics

COVID’s effect on the economy touches us all whether we lost a job, sold a house, or can’t buy toilet paper. Recovery is going to take years, but you can begin now by auditing some of your basic financial tools like credit cards, insurance, and retirement savings.

Credit Cards

Is your credit card serving your current lifestyle? If you have a card that pre-dates rewarding you for purchases, then you’ve outgrown it. For example, there are plenty of cards that offer a percentage of cash back when you use them to buy groceries. By the way, it is safer to purchase groceries with credit instead of debit.
Do you pay your credit cards off every month? Credit card companies usually charge compound interest; billing you both for the principal and for the convenience of carrying a balance. To avoid these charges, pay your credit cards off every month.
Are you applying for a new credit card? Use a prequalification tool. Applying for credit or a loan temporarily lowers your credit score by a few points. If you apply for multiple cards in a short period of time, that quickly adds up against you. Prequalification tools make soft credit inquiries which have no impact on your credit score.

Insurance

We purchase items when we need them, but you have to buy insurance before you need it. For example, when you rent an apartment, the lease often requires you to purchase a minimum amount of renter’s insurance. This not only protects your belongings, but it also protects the landlord from liability if you pursue a legal claim. If you move out with all your belongings undamaged, then you spent money on something you didn’t use. This can give you negative feelings toward purchasing any kind of insurance. It helps to think of it as buying peace of mind. Since you can’t predict the future, the minimum types of insurance you should consider are health, homeowner’s (or renter’s), short-term disability, life, and auto. For more details, go here.

Retirement Savings

If your employer offers a retirement plan, such as a 401(k), then consider contributing 10% of your income to it. If they offer a matching plan, then contribute at least as much as they do. If you don’t, you’re refusing to accept free money!
You need multiple sources of retirement savings. In addition to your employer’s retirement plan you should also have an Individual Retirement Account (IRA), even if you intend to take your Social Security benefits when you are eligible. There are plenty of IRAs to choose from.
If you’re not interested in managing your money, are intimidated by it, or confused by all the options for short-term and long-term investing, working with a financial planner is a wise choice. Do your research and find out how they make their money, if they are a fiduciary, and whether you need a financial planner or a financial advisor. Here is the difference.

It’s never too early or too late to get back to the basics of personal finance. I hope 2022 brings you prosperity!

What other personal finance basics have I forgotten to mention? Please remind me in the comments.

You First

Photo by Christian Domingues from Pexels

The constant running around during the holidays keeps you so filled with adrenaline that it’s easy to ignore how exhausted you are. Now that the holidays are officially over, you may feel under the weather. The very events that are supposed to be joyful often cause the most stress because of our (sometimes unrealistic) expectations. Add to that the uncertainty of the various variants of COVID plus the impending menace of cold and flu season and you have the ingredients for a tasty overthink stew. If your mind, body, and/or spirit are telling you to stop, then pay attention. Give yourself the gift of self-care.

Physical

Does stress have your neck tied up in knots? Get a massage. Do you feel jittery? Cut back on the caffeine. Do you feel sluggish? Cut back on the alcohol. Get up from your desk or couch and exercise. It doesn’t have to be strenuous. If it’s unseasonably warm, go for a walk. If it’s too cold outside to do that, then stretch or do some balance work. Be kind to your body by covering the basics: get eight hours of sleep, eat healthy foods, and drink plenty of water.

Mental

Not everyone’s holidays were happy. If you’re feeling more morose than merry, then try identifying your triggers. For example, does the thought of returning gifts in person at a big box store freak you out because of the close proximity of all the people and the possibilities of the presence of COVID? Then think about alternatives: go at a time when the store is least busy (Googling the store name will give you this data), wear a mask, and practice social distancing. Or, Is your mind overwhelmed by all the work others want your help with because they put projects on hold until after the holidays? Take a minute and ask yourself which of these projects require your unique expertise. Is there someone else you can delegate a project to? (Bonus points if that person is someone you sponsor.)

Spiritual

Routines can be calming. Beginning and ending your day the same way every day signals to your mind that everything is as it should be. Maybe you begin your day with prayer/meditation over coffee. Maybe you end it with box breathing as you lay in bed waiting for sleep. Practicing gratitude can be spiritual too. If you kept a gratitude journal for 2021, now is a good time to go back to the beginning and read it. If you didn’t, then to fill its pages for 2022, consider making it a priority to do one nice thing for one person everyday. It can be as simple as holding the door for someone behind you as you both enter the same building.

Resolve to pay attention to your mind, body, and spirit through regular self-care this year and do not feel guilty about it. If you want to pull out crayons and a Scooby Doo coloring book and spend an hour, then do it!

How do you practice self-care? Please share your tips in the comments.

Off-balance

COVID-19 and its variants have allowed us to blur our boundaries between work and not work for the last 21 months. For whole industries The Great Resignation is fueled by the results. As 2022 approaches, society contemplates the future of work and how to make it sustainable for both employers and workforce. In the meantime, what if you tried integrating your job with your life instead of striving for work-life balance?

Isn’t Work a Part of Your Life?

Why are the two entities compartmentalized and put on a scale? When you assimilate what you do for a living into the rest of your life, it’s easier to bring your whole self to both. For example, if you work for a small business, maybe you have to handle accounting as well as on-boarding new hires. When you apply those pivoting skills to work and not-work responsibilities, you create flexible solutions for both. You may have to pioneer these types of innovations at your company. People are creatures of habit. How likely is it that your manager will offer to meet with you to brainstorm ways you can do your job outside of the office? Since you know how best to accomplish your projects, you have to demonstrate how your plan works best. For example, make sure your manager knows you are creating win-win situations for all the parties involved. Wasn’t the client impressed with your dedication to their account when you joined the videoconference from your car during your child’s basketball practice? You also have to monitor your boundaries. Remember that a task you do for your employer is work whether you are doing it in the office at 9:00AM or at your kitchen counter at 9:00PM. Communication (with management, teammates, clients), prioritizing (urgent vs. important), and organization (empowering others to help both at home and work) are key elements for successful work-life integration.

Declare Your Boundaries

To gain some control, try block scheduling. It may help you with the logistics of integration. These blocks can be however long you want. Maybe start with thirty minute blocks and increase up to an hour if you can manage it before taking a break and moving on to the next one. Obvious blocks can be your current work projects broken down into tasks and family medical appointments, but remember to schedule not-so-obvious blocks for exercise, self-care, and leisure. This also helps you see what activities you value and how much time you really need for them.

Change is Hard

Our relationship to work is changing. Employees have more leverage than ever right now. Workforce is waiting to see how governments will respond to the call for reformation of childcare, living wages, and paid time off policies. Employees are shaking up the business community with their insistence on flexibility like shorter work days/weeks, and hybrid work models. While we navigate this transition, do what you need to do to take care of yourself, especially your mental health. You can both do your best for your employer and yourself.

How did you integrate what you do for a living into your life in 2021? Please share in the comments.

Habilitation vs Rehabilitation

I intended to resume lifting you up this week with warm, fuzzy, holiday-ish articles, but I tripped over reality.

It started with a ride along. I accompanied an officer of the Dayton Police Department’s 3rd District West Patrol Operations on part of his tour of duty. You can do it too, if you want. Here’s how. Yes, I saw some citizens exhibiting some questionable behavior. But more significantly, I saw police officers acting as peace officers. For example, we responded to a call about a young man with special needs refusing to enter the house of his foster mom. I watched two grown men ooh and aah over this youngster’s prowess with a remote control car in her driveway. Then they asked him what toys he’d like to show us in the house. The woman said she told the young man that the Dayton Police were good, helpful people and these officers proved her right. Recent events have spotlighted the need for improvement in the Dayton Police Department. Please know these two officers (and other good and helpful men and women like them) are on the force.

The next day I had the privilege of being immersed in the Montgomery County, Ohio justice system as part of the Dayton Area Chamber of Commerce’s Leadership Dayton program. Our host warned us that we would end the day with more questions than answers. He was right. Here are three of my take aways.

Do we expect too much from our justice system?

In 2021, the state of Ohio has 50,338 people in its prisons. Do they all deserve to be there? Judges are the ones who decide. There are judges in Montgomery County who routinely see under-resourced defendants with high odds of recidivism. These judges intentionally give those defendants dignity and respect in their courtrooms in an effort to keep them out of jail cells. They use their experience, discretion, and time to filter defendants who are willing to work for a second chance through diversion programs like those offered by the Montgomery County Office of Reentry. They strive to be right on crime, not tough on crime.

Is there an alternative to incarceration?

What if everyone had a second chance and someone to believe in them? Graduates of Montgomery County’s Reentry Career Alliance Academy (RCAA) have a less than five percent recidivism rate post-program. In practical terms, it costs $30,558 a year to incarcerate someone in the state of Ohio. What if that citizen were making that much money and paying taxes on it instead?

Do you need workforce?

Have you (or will you) consider hiring a Returning Citizen? Graduates of the RCAA program work in restaurants, churches, and non-profits, and many other industries. Can you give a Restored Citizen the hope of a second chance at being a functioning and productive member of society? Hey, look at that. Hope. Isn’t that what the holidays are about? It seems this is a holiday-ish post after all.

What do you think of Restored Citizens in the workforce? Please share in the comments.

Fiscal Fitness

I know you’re all in the holiday spirit and everything, but before the year gets away from you, stop for a minute and think about what you need to do with your finances before January 1. Taxes are the obvious consideration, but also think about your savings goals and protecting your credit rating.

Taxes

Slow Down: With the economy trying to recover from the effects of COVID-19, you may find yourself in a lower tax bracket next year. If you are able to defer receiving any year-end bonuses until January, they won’t be taxed this year. If you can afford it, you may also want to delay collecting payment from a few clients until January so that income won’t be taxed in 2021.

Speed Up: It’s not too late to take advantage of tax deductions for this year. Do you itemize your return? If so, do you have any expenses like medical payments, interest payments, or state taxes that you can pay now? Also, charitable deductions are still a great way to lower your taxable income if you follow the rules.

Saving

How did you do on your savings goals this year? Check the numbers on your long-term savings goals like a vacation, car, or house. Are you on track? Can you pay for holiday gifts without using credit cards? At this time of year you may be disappointed at the commercialization of the holidays and want to make them more meaningful by less money spending and more blessing counting. Use this mindset to embrace minimalism. The result is savings on decorations, food, and gifts. Consider giving presents that cost you something other than money. For example, invite a friend over for a mid-week holiday coffee date or a multi-player game of Fortnite. Your time is more valuable than your money. Did you get a holiday bonus? Think about depositing it in your IRA.

Credit

You may be making more purchases with credit cards this holiday season. It’s best practice to check your credit score monthly, so If you haven’t in a while, now is the time. Some credit cards offer this as a service when you have an account with them. If you’re thinking about getting a mortgage or car loan in 2022, you want to make sure your score is at least 700. Also, be mindful to keep your credit use below 30% of your total available credit, otherwise it can negatively impact your credit score. If you have debt on multiple credit cards or outstanding loans, instead of depositing that bonus check (you know, the one I keep harping on) in your IRA, use it to make an extra payment. Paying off debt is almost always the first priority.

The eye of the hurricane between the holidays and the new year allows you a bit of time to think. Use it to brainstorm what you’d like to accomplish next year. Let your imagination run wild. The sky is the limit. Maybe you want to buy a yacht or start your own business. Then, think about what finances you need to support those goals. What baby steps can you take in 2022 to achieve them?

What is your financial New Year’s resolution? Please share in the comments.

Distracted December

The only thing I love more than making to-do lists is crossing items off them. But I feel something inside tugging on me to stop and pay attention to the holidays before they all pass by. If you feel the same, then here are some suggestions for reconciling work productivity and holiday celebrations.

Plan

What are the top three things you absolutely need to accomplish by January 1, 2022? Schedule them on your calendar and block that time. When you’re doing one of these tasks, concentrate on it until either it’s done, or you’ve gotten as far as you can in one sitting. Do not allow interruptions and distractions. Do not check your mobile or multi-task. Multi-tasking is like treading water. You work hard but don’t get very far. In this plan remember to schedule time for:

Checking with the people from whom you need information. Ask them when they are taking time off. This will prevent you from either interrupting their holidays or putting important projects on hold
Margin. If you think a task will take thirty minutes, schedule at least forty-five to complete it. If you’re done in forty minutes, take two of them and stare off into the distance to give your eyes a break before tackling the next project
Yourself. It’s the secret sauce of productivity. Even if it’s to spend the day in your PJs sipping coffee and reading a novel, take time to rest, recharge, and reboot
Buying gifts
Celebrating. Ask your co-workers what holidays they’re observing and invite them to share their traditions at the all-team party. BTW, leave your phone in another room so you aren’t tempted to check it
Attending a holiday networking event. The holiday season is a good opportunity to both make new acquaintances and deepen relationships with business associates you recently met
Adjusting the plan. In mid-December look at the bottom of your priority list and see what you can put off until after January 1st

Break

Take care of yourself. Get up from your desk and stretch after an hour’s work. Drink a glass of water instead of a caffeinated drink. Get enough sleep. Reward yourself with a break to do whatever you want to for fifteen minutes (power nap, check Facebook, watch a cute cat video) after finishing a task.

Analyze

At the beginning of January, analyze your data. Answering these questions will help you improve the end of 2022:

Did you accomplish everything you wanted to? If not, what stopped you?
What did you do well?
What could you improve?
What do you wish you’d done differently? How will you make that adjustment next time?

You’re juggling parties, shopping, traveling, children’s events, etc., and you’d rather be watching Elf than working on the end-of-the-year report. Set your boundaries, communicate them, and enforce them. The earlier in the process you do this, the more understanding your team and manager will be.

Do you have a plan for finishing 2021 strong? Please share in the comments.