Finding and maintaining business relationships is so important it has its own word: networking. Pre-COVID-19, the default technique was in person, in a group, with snacks. Meeting people powers business. We get together to build trust, show respect, demonstrate commitment, and form long term relationships. When we connected with someone, we’d further the conversation at a later date, either at one of our offices or restaurant.
When instructed to shelter at home, we immediately virtualized it, but now we’re dipping our toes back into the networking and 1:1 meeting ponds. It’s not unusual to run from a teleconference in my home office to a 1:1 at a coffee shop.
This transition is exhausting, but it helps when I remember guidelines for COVID-19 change daily for the entire world. We can’t realistically absorb all the available information, and no one has all the answers. We can have patience, extend grace, and be prepared to pivot. For example, when setting an appointment we acknowledge we’d rather meet in person, but offering a teleconference as a back up is currently the best practice.
We could just talk on the phone. (Remember when talking to someone was the only thing we did with phones?) I had a couple of 1:1 calls recently and they were refreshing! Eliminating the sense of sight allowed me to concentrate on the person’s voice and take notes. I didn’t have to wonder if I was using enough non-verbals to show I was paying attention. I had to remind myself to respond with verbal cues (e.g.,“uh-huh,” “yes,” “tell me more,” etc.) so the speaker would know I was listening. It was a great communication exercise.
When we meet face to face, it’s prudent to call the venue ahead and ask if they allow indoor seating yet. If they have outdoor seating, that’s even better, but requires the weather to cooperate. We should move our chairs six feet apart. If we purchase drinks or food, we should pay with our credit/debit card. We should wear a mask, carry hand sanitizer, not shake hands (and maybe comment on it; e.g., “I hope someone comes up with a substitution for handshaking soon.”) We should take our temperatures before leaving the house (and tell our 1:1s upon arrival). We should be prepared for cancellations as COVID-19 conditions daily change.
Now that we’ve had over three months experience with teleconferencing, here is something I’ve found useful. Begin the meeting at five minutes after the hour or half hour and end five minutes before the hour or half hour. Odds are the person meeting with me is coming from an earlier meeting, and/or has another one after ours. Giving them five minutes to transition demonstrates consideration for their schedule.
Respect is the key, both giving it and requesting it. When choosing whether to meet in person or virtually, it’s fair to say, “I’d rather teleconference. My family is taking social distancing very seriously.” We should also not be surprised to hear that sentence from the person we intend to meet. COVID-19 is turning into a marathon rather than a sprint. Minding our meeting manners is a small way we can help each other to the finish line.
Are the majority of your meetings still virtual? Please tell us about them in the comments section.