The words “people manager” have never been in any of my job descriptions, yet throughout my career, I’ve had to manage people, and you will too. We’ve already talked about dealing with Gossips, One-uppers, and Parade-rainers at the office. When these coworkers are in your space, you try to ignore them, but what about those high maintenance coworkers you don’t have the luxury of ignoring? I’m referring to coworkers who are integral to your project, or for whose work you are responsible, but have no authority over. Let’s call them: The Lazy, The Complainer, and The Spoiled. Through the years, I’ve identified them by some of the following traits.
The Lazy: She lacks a sense of urgency regarding a rapidly approaching hard deadline. She doesn’t take time to figure out what tasks are necessary to meet contracted goals. She breaks a spreadsheet because she didn’t pay attention during training. She neglects crucial follow up with customers. She says she’s going to close the deal, but lets it slip away. When she epically fails, this coworker falls back on the cliched excuses of not having enough time to do the job, and/or claims communicating with the manager is hard. Eventually, she’ll quit because it’s too much work (pun intended) and you’ll be left scrambling. Your solution: Wade through her extra words and emotions and find the core issue. Then, be careful how much you help her unless you want to do her job in addition to your own.
The Complainer: She complains about company policies: She is a non-exempt employee, but feels she should get paid for working over eight hours today even though tomorrow is a paid holiday. She complains about the client: Her territory is “too big” and she feels like she spends all day running up and down the highway. “Why can’t they schedule my appointments geographically closer together?” She complains about her coworkers: She is free to schedule her vacation any time she wants, but vents how she has sacrificed hers for the good of the project and no one else has. Your solution: Stay calm, it’s not personal. Listen once but don’t validate her opinion. Then, politely remind her she is in control of her own career and should communicate any concerns with her manager.
The Spoiled: She strives to have everything done her way and for her convenience. She says things like, “This is the Standard Operating Procedure on all the other projects I’ve worked on for this company. The project manager doesn’t understand how it should go.” She ignores the Scope Of Work and does the job the way she thinks it should be done. She wants all her questions answered immediately. For example: She wants all the tasks she needs from you done a week before they’re due because she is going on vacation. Your solution: It’s tricky because sometimes her needs are valid and it’s not WHAT she asks for, but HOW she asks for it. Take a minute to stop and think about how what she wants to do effects the project. Then, if it benefits the project, do it. If it doesn’t, don’t.
The common denominator of these three types of coworkers is they all want you to fix things for them. When they want something from you, ask yourself: Will what I do for them benefit the project?
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